Technical Support Analyst

The Technical Support Analyst (TSA) of the U.S. Technical Assistance Center (CTAC),reports directly to a Team Leader and is responsible for providing multiple channel bumper tobumper technical service assistance to Ford and Lincoln Dealers from Canada and the United States of America.Preferred Qualifications:- Bachelor’s Degree required in...

Mexico City, MEX, Mexico **and**1** more**(Hybrid)The Technical Support Analyst (TSA) of the Centralized Technical Assistance Center (CTAC), reports directly to a Team Leader and is responsible for providing multiple channel bumper to bumper automotive technical service assistance to Ford and Lincoln Dealers and Fleet Customers from the United States of...

Exp: 2+ years Base Skill Set: - A+ Certification or equivalent experience - Good working knowledge of Active Directory - 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level. - Excellent customer service and communication skills including providing VIP support - Experience...

Competencies and Skills: - Able to work independently, following-through and solving problems quickly. - Professionalism including customer service/interface skills/experience. - Project/program management experience and business acumen. - Experience or firm understanding of the Vehicle Service Repair process Preferred Qualifications: - Bachelor’s...

The Technical Support Analyst (TSA) of the Centralized Technical Assistance Center (CTAC), reports directly to a Team Leader and is responsible for providing multiple channel bumper to bumper automotive technical service assistance to Ford and Lincoln Dealers from Canada and Fleet Customers from the United States of America.Competencies and Skills:- Able to...

**Responsibilities**:- Diagnose and resolve complex technical issues related to our engineering software tools promptly and effectively.- Actively listen to users’ concerns, questions, and feedback, and ensure that all interactions are handled professionally and courteously.- Document user interactions, inquiries, and resolutions accurately in our support...

Facilitate culture of customer care and focus to role modeling Ford OS.- Respond to Dealer multi-channel (Web/Phone/See What I See (SWIS)) inquiries for complex technical vehicle repair concerns.- Exercise independent judgment after significant research to formulate technically accurate, professional, and timely responses.- Interface with Dealer service...

Facilitate culture of customer care and focus to role modeling Ford OS. - Respond to Dealer multi-channel (Web/Phone/See What I See (SWIS)) inquiries for complex technical vehicle repair concerns. - Exercise independent judgment after significant research to formulate technically accurate, professional, and timely responses. - Interface with Dealer service...

Bachelor's degree in Engineering, Computer Science, or a related technical field is preferred.- Experience in technical support or a similar customer-facing role, preferably in the engineering software industry with coding background.- Solid understanding of engineering principles and familiarity with CAD/CAM/CAE or other engineering software tools.-...

Description **Technical Support Engineer - PEGA Development**: **Virtualent**: Are you a tech-savvy problem solver looking for a new opportunity? Look no further, Virtualent is seeking a talented Technical Support Engineer with expertise in PEGA development to join our team! **About Us**: As a leading staffing company, Virtualent is dedicated to connecting...