Customer Success
hace 5 días
**ABOUT US**We’re redefining how modern clinics deliver care. As a leading platform for Good Faith Exams (GFEs) and telemedicine solutions for med-spas, wellness clinics, and medical practices, we offer a seamless, on-demand experience for both providers and patients across the U.S.Our mission is to empower Med Spas and clinics with innovative telehealth solutions that enhance patient care and streamline clinical operations. We strive to be the trusted partner that clinics rely on for seamless, high-quality telemedicine services.We’re growing fast—and looking for mission-driven individuals who want to be part of a team transforming the future of care delivery through intuitive tech and scalable integration.**ABOUT THE ROLE**We are looking for a Customer Success Specialist focused on API Integrations to support our clients in successfully implementing and using our Telehealth solutions. This role bridges technical knowledge with customer support, ensuring clients can seamlessly integrate our APIs into their systems and maximize value from our platform.**RESPONSIBILITIES**- Act as the main point of contact for clients integrating our Telehealth APIs.- Guide customers through onboarding, setup, and integration processes.- Provide technical support to troubleshoot integration issues in collaboration with the engineering team.- Create and maintain clear documentation and best practices for API usage.- Track client adoption and ensure they achieve success with our integrations.- Build strong relationships with customers, ensuring high satisfaction and retention.- Gather client feedback and share insights with product and engineering teams to improve the platform.**WHAT WE ARE LOOKING FOR**- 2-3 years of experience in customer success, technical support, or API-related roles.- Excellent communication skills in English (written and verbal).- Understanding of REST APIs and common integration workflows.- Ability to troubleshoot technical issues and communicate solutions clearly to both technical and non-technical users.- Experience working in SaaS or technology companies is a plus.- Customer-first mindset, proactive, and problem-solving attitude.**BENEFITS**- Monthly salary of $19,000 - $23,000 gross- Year-end bonus (aguinaldo): 30 days.- Savings fund: 10% (capped at 1.3 UMAM).- Grocery vouchers: 10% of base salary (capped at $1,302.84 MXN).- Life insurance: Coverage of $200,000 MXN.- Individual Major Medical Expenses InsuranceTipo de puesto: Tiempo completoSueldo: $19,000.00 - $23,000.00 al mesBeneficios:- Bebidas gratis- Caja de ahorro- Seguro de gastos médicos mayores- Seguro de vida- Vales de despensaPregunta(s) de postulación:- ¿Tienes experiência en la industria de IT?Idioma:- Inglés (Deseable)Lugar de trabajo: Empleo presencial
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