Kroll | Mexico Generalist Analyst Corporate

hace 4 días


distrito federal, México Kroll A tiempo completo

Are you a naturally inquisitive individual who would like to work alongside some of the world's biggest brands? If so, Resolver could be the perfect place for that next step in your career.

Resolver has welcomed a breadth of new clients and sectors in the last 12 months, so we have a rare opportunity to add a talented and committed individual to our Brand Protection Team.

Our risk intelligence graph has redefined the way companies identify and mitigate risk. Alongside some of the most skilled analysts in the world, you will always be the first to know and first to act, providing our clients with real-time data on the reputational risks they face online.

Successful candidates will have a background in one or more of those areas, but to help you be truly successful, Resolver will provide extensive training and support from our subject matter experts and best-in-class analyst team.

This role is predominantly Monday to Friday between the hours of 9am-5:30pm, with occasional requirements to work between 7am-11pm UK time, including weekend and bank holiday work on a rotating basis.

Desired Qualities and Skills
  • Strong writing and editing skills, particularly writing concise, short-form items and reviewing for bias, word choice, and factual accuracy.
  • Skilled communicator, able to articulate clearly and concisely in verbal and written forms, confidently presenting ideas in person or over text-based mediums like Slack and video conferencing.
  • Comfortable making independent decisions and demonstrating the ability to correctly prioritize across competing tasks according to team goals.
  • Natural problem-solver who can prioritize and identify problems and make quick, sound decisions while working on critical and high-risk content.
  • Flexibility and a keen interest in data analysis and exploitation.
  • Passion for learning and interest in world affairs, with a desire to share knowledge with wider teams.
  • 1 year of experience working in an intelligence environment and/or in communications crisis management or equivalent professional experience in a related field, such as online trust and safety, brand or social media management.
Key Responsibilities
  • Monitoring clients' online content and assessing the need to send an alert where a reputational risk is identified.
  • Understanding the risk landscape for all of our individual clients and reviewing data in line with their requirements.
  • Efficiently and precisely writing alerts to send to clients when a crisis is identified.
  • Understanding violative content and making a decision to action said content when it is posted on a client's page.
  • Communicating with your line manager and colleagues when a significant risk is identified.
Essential Qualifications, Experience, and Competencies
  • Experience of working within a 24/7, multi-national team is highly desirable.
  • Knowledge and experience in a social media risk intelligence environment.
  • Current knowledge and expertise of the risks impacting brand reputation.
  • Demonstrated experience of delivery through staff and stakeholders.
  • Previous direct client-facing experience and customer management experience is essential.
  • Well adept at analyzing and manipulating large data sets to condense into a meaningful written output is desirable.
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