Customer Service Representative South America

Posted08-Nov-2024Job typeFull timeCountryMexicoLocationTultitlan, MexicoLead recruiterDaniela PerezFunctionSupply & LogisticsReporting LineInternational Logistics and Customer Service Jr Manager LACOn-site/RemoteOn-siteLevel of experienceIndividual Contributor/Support (Non - Managers)Contract typePermanentYOUR OPPORTUNITYYour opportunityThis is a unique opportunity to be part of our customer service team and play an important role in our organization. You will build deep partnership at a global and local level, across Bacardi. You will play a major role in providing customer service to the markets in Central America region, ultimately helping Bacardi to deliver against our BEST10 growth aspirations to support sales.About youYou are highly enthusiastic and action-oriented person with strong interpersonal skills, having consumer and customer in your heart. You are skilled at consistently building deep, trusting partnership with markets and operations leaders. Structured, focused and organised as you navigate multiple high priority tasks. You are solution oriented with a fantastic attention to detail, great listening skills and proactive approach to anticipating business needs.RESPONSIBILITIESWith our consumer at the heart your key focus will beKey point of contact for all orders tracking with Supply Chain Team and customer.Responsible for on-time and effective customers order processing and billing.Coordinates order execution from the moment it has been shipped from the plant till it arrives to the customer and makes sure all internal and external customers are properly updated.Ensures compliance with all department processes and procedures.Participates in the credit control process, coordinating with finance and area managers to ensure that credit checks are performed, and orders are released on time.Owns claim management process, making sure that all claims from the customers are properly recorded and further actioned to drive continuous improvement.Ensures smooth month/quarter/year-end financial reconciliation process on inventory and revenue recognition.Supports new product development in the regions by serving as a project manager for L3 geo extension projects and sanitary registers for all their innovations.Coordinates the annual price list revision with area manager, finance team and customer.Ensures that the customer master data in Bacardi system is correct and up to date.SKILLS & EXPERIENCE**Skills**:Business savvy and a good understanding of the consumer & customer needs.Demonstrate accountability and capability to work independently with confidence to ask for support when required.Ability to find effective ways of working within a matrix organization, and within a fast-changing environment.Administration skills, analytical skills, and close attention to detail.Managing stakeholder expectations in relation to delivery & executionWillingness to work collaboratively with teams across different geographies and cultures.**Language Requirements**: English is essential.In depth understanding of international trade principles, including Incoterms and free trade agreements.Bachelor’s degree in Business, Commerce, Logistics or equivalentMinimum 3 years of customer service, preferably in FMCG environmentGood knowledge of MS Office and SAP**Personal qualities**:**Belonging**: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become**Self-Awareness**: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others**People Agility**: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance. Authentic, approachable, empathetic, and inclusive style of communication & collaboration, with the ability to work with diverse, geographically spread teams across multiple time zones.**Results Agility**: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others. Rigour in execution of customer service activities and able to deliver with brilliance at pace. Integrity and hunger to be part of a winning team - working in close collaboration with other operations department towards a common goal**Mental Agility**: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges, you’re presented with**Fearless**: Adopting an agile mindset and being comfortable with trying new things and taking risks, without being reckless.LEADERSHIP AGILITYAt Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help ele