Sales Operations Support Analyst for Usa

**Overview****We Are PepsiCo**- Join PepsiCo and Dare for Better We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.- Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of homes for more than 116 years.- A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.**Know more**:**PepsiCoJobs****Join PepsiCo, dare for better.****Responsibilities****Join Our Team as a Service & Scheduling Analyst**- Make an impact by supporting our sales operations across the U.S based in Mexico City._**The Opportunity**- Are you someone who enjoys solving problems, staying organized, and making things run smoothly? We’re looking for a **Service & Scheduling Analyst** to be part of our **Sales Operations Support** team — a group that keeps things moving behind the scenes so our U.S. sales teams can focus on what they do best.In this role, you’ll manage service requests, coordinate schedules for our field reps, and help ensure we deliver top-notch service every day. You'll work with teams across time zones, support reporting efforts, and be a key player in keeping our operations efficient and effective.If you’re detail-oriented, proactive, and enjoy working in a fast-paced environment where no two days are the same — this might be the role for you.**What You'll Do**As part of our team, you'll:- Handle service requests (tickets) from start to finish, making sure everything is done accurately and on time.- Create and update work schedules for our field team, making sure everything stays on track.- Keep an eye on service queues, flagging and escalating any issues that might cause delays.- Review documentation to make sure requests match our operational guidelines.- Prepare and share reports on service performance and pending tasks.- Collaborate with teams across different regions to align on priorities and get things done right.- Help improve our processes by contributing ideas and supporting documentation efforts.- Take part in projects that make our operations smarter, faster, and more transparent.**Qualifications****What We're Looking For****Your Background**- Bachelor's degree in engineering, business administration, International Business or similar field.**Your Skills & Experience**- Comfortable communicating in English (written and spoken) — this role supports U.S.based teams.- Super organized, detail-obsessed, and able to juggle multiple priorities with ease.- Strong Excel skills — you know your way around formulas, pivot tables, and data tools.- A clear communicator with a “can-do” attitude and a passion for helping others.- Team player who thrives in a dynamic, fast-paced setting.- Proactive, reliable, and quick to take ownership of your work.**Bonus Points If You Have**:- Experience in operations, admin, or service support roles (internships or projects count).- Familiarity with tools like PowerApps or other workflow automation platforms.- Knowledge of service level agreements (SLAs) or key performance indicators (KPIs).- Confidence working with data and connecting it to real business needs.- The ability to stay calm and focused when things get busy or priorities shift.**Why You'll Love Working With Us**- You'll join a supportive team where your ideas matter, your growth is encouraged, and your work makes a real impact every day. If you’re ready to grow your career while helping us support an incredible sales force — we’d love to meet you**What can you expect from us**:- Opportunities to learn and develop every day through a wide range of programs.- Internal digital platforms that promote self-learning.- Development programs according to Leadership skills.- Specialized training according to the role.- Learning experiences with internal and external providers.- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.- Financial wellness programs that will help you reach your goals in all stages of life.- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.- And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of