Technical Author

hace 3 semanas

Monterrey, México Canonical - Jobs A tiempo completo

As a technical author, you'll be part of an engineering team, focused on a specific Canonical product. You will lead the team effort to create and maintain documentation, including tutorials, how-to guides, reference guides and explanatory material for the product you develop. You will have a broad impact on - and responsibility for - the quality of the user experience with the product, and will contribute towards the long-term success of the project.As the technical author on the team, you will collaborate with software developers, product managers, community members, other documentation authors, information architects, quality assurance engineers, and technical support engineers to develop clear documentation for complex technical topics.**What you'll do**:- Create materials for experienced software engineers as well as those who may be new to the product- Use and explore the product in depth, to help discover where the documentation needs to be improved- Create documentation including tutorials, how-to guides, reference guides and explanatory material- Review, road-test and improve practical guides- Update reference and explanation material in collaboration with colleagues- Improve and correct documentation based on feedback from users and technical support- Read design documents and specifications- Build, install, and use pre-release software to assist in generating proper instructions- Standardise the structure, presentation, style and language of content across products- Actively improve documentation, through attention to practice, process, tools and users' needs- A technical author who's comfortable working with, reading and writing code- Or a programmer/developer with a record of producing excellent documentation- Software development experience in Python, JavaScript or other suitable language- Qualified with a BS/BA or equivalent in Technical Communication, English, or Computer Science- Experienced working in a technical writing position- Has excellent written and verbal communication skills- Ability to assimilate technical information rapidly from a variety of sources- Has the character and flexibility to work in a fast-paced environment- Familiar with command line UNIX/Linux- Effective working in a distributed team- Confident using Ubuntu Desktop for all of the above- Familiar with Git or other version control systems- Has knowledge of HTML and Markdown- Able to travel twice a year for up to two weeks for eventsCanonical is a growing international software company that works with the open-source community to deliver Ubuntu, the world's best free software platform. Our services help businesses worldwide reduce costs, improve efficiency and enhance security with Ubuntu.#stackLI-remote

  • Senior Technical Author

    hace 4 semanas

    Monterrey, México Canonical - Jobs A tiempo completo

    As a senior technical author, you'll be part of an engineering team, focused on a specific Canonical product.You will lead the team effort to create, maintain and improve documentation that serves the needs of the product's users, embracing the principles of the Diátaxis documentation framework. You will have a broad impact on - and responsibility for - the...

  • Senior Technical Author

    hace 2 días

    Monterrey, México Canonical - Jobs A tiempo completo

    As a senior technical author, you'll be part of an engineering team, focused on a specific Canonical product. You will lead the team effort to create, maintain and improve documentation that serves the needs of the product's users, embracing the principles of the Diátaxis documentation framework. You will have a broad impact on - and responsibility for -...

  • Technical Documentation Manager, Support Engineering

    hace 4 semanas

    Monterrey, México Canonical - Jobs A tiempo completo

    Documentation is essential to our Support Engineering operation, both for customers and for our team.We are looking for a driven and effective leader and team manager for technical documentation.The Technical Documentation Manager will own, coordinate, and drive the documentation efforts of the team.This is an opportunity to shape Canonical's internal and...

  • Sr. Technical Support Engineer, Focused Services

    hace 1 semana

    Monterrey, México Palo Alto Networks A tiempo completo

    Company Description**Our Mission**At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for...

  • Sr. Technical Support Engineer, Focused Services

    hace 1 semana

    Monterrey, México Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...

  • Sr Support Engineer

    hace 4 semanas

    Monterrey, México Blue Yonder A tiempo completo

    Overview:What you will do:- Act as product technical liaison between support and development teams.- Communicate technical product and solution expertise to internal and external customers.- Exhibit a commitment to customer service while building customer partnerships.- Expertly utilize support tools (Salesforce, Teams, etc.) to expedite case resolution.-...

  • Support Engineer

    hace 1 semana

    Monterrey, México Blue Yonder A tiempo completo

    Act as product technical liaison between support and development teams.- Communicate technical product and solution expertise to internal and external customer.- Exhibit a commitment to customer service while building customer partnerships.- Expertly utilize support tools (Zoom, Salesforce, Teams, etc) to expedite case resolution.- Follow operational...

  • Support Engineer

    hace 1 semana

    Monterrey, México Blue Yonder A tiempo completo

    Act as product technical liaison between support and development teams. - Communicate technical product and solution expertise to internal and external customer. - Exhibit a commitment to customer service while building customer partnerships. - Expertly utilize support tools (Zoom, Salesforce, Teams, etc) to expedite case resolution. - Follow operational...

  • Sr Support Engineer

    hace 2 días

    Monterrey, México Blue Yonder A tiempo completo

    Overview: What you will do: - Act as product technical liaison between support and development teams. - Communicate technical product and solution expertise to internal and external customers. - Exhibit a commitment to customer service while building customer partnerships. - Expertly utilize support tools (Salesforce, Teams, etc.) to expedite case...

  • Support Engineer 1

    hace 4 semanas

    Monterrey, México Blue Yonder A tiempo completo

    Job Description- Act as product technical liaison between customer and development teams.- Communicate technical product and solution expertise to internal and external customer.- Exhibit a commitment to customer service while building customer partnerships.- Follow operational guidelines for interacting with other associates.- Fully document all case...