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Overview:What you will do:- Act as product technical liaison between support and development teams.- Communicate technical product and solution expertise to internal and external customers.- Exhibit a commitment to customer service while building customer partnerships.- Expertly utilize support tools (Salesforce, Teams, etc.) to expedite case resolution.- Follow operational guidelines for interacting with other associates.- Fully document all case interactions and author Knowledge Base solutions.- Provide updates and case statuses to customers and management.- Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc.) or team collaboration.- Use customer service, communication and problem-solving skills to solve inquiries from Blue Yonder customers.- Work as a support team member to utilize technical skills and product expertise helping to resolve customer product issues.What we are looking for:- Bachelor’s degree in Software Engineering or Computer Science.- Advanced SQL knowledge, experience working with PL/SQL and Oracle databases.- Experience reading and understanding Unix batch scripting- Good communication skills, both in Spanish and English- Strong teamwork skills, but also capable of working independently- Strong analytical and problem solving skillsGood to have:- Experience working with Ctrl-M- Experience working with Saas or Cloud- Experience in Cognos reportingOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
