Service/cx Analyst

hace 5 días

Naucalpan, México Ford Motor Company A tiempo completo

**MAJOR RESPONSIBILITIES- Reporting / Analytics (CX and P&S)- Business Meeting Support (e.g. Monthly CX & P&S FDAF decks, R4R)- Labor Rate Requests (support SPM)- Data Issues Resolution- FordProtect & Warranty Claims- CLP requests (Support Specialists)Support/Exceptions**EXPERIENCE AND BACKGROUND REQUIREMENTS- Comprehend and analyze performance documents (i.e., Dealer Profiles, Financial Statements, 5 Year Trends, Sales Effectiveness Analysis, etc.)- Knowledge of dealership operations and dealership financial statements/sales and profit forecasts"**COMPETENCIES AND SKILLS- Strong verbal and written English proficiency- Strong interpersonal / leadership / organizational skills and competencies- Ability to interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel- Able to work independently, and with ambiguity- Experience in the Microsoft Office suite- Ability to work with accuracy under pressures of time and workload- Ability to manage deadlines and timelines with multiple inputs and complexities- Field dealer relationship experience - ensuring an understanding of the dealer dynamic and ability to gain dealer trust- Extraordinary teamwork, collaborative skills and demonstrated behaviors- Customer service mindset

  • Service/cx Analyst

    hace 7 días

    Naucalpan, México Ford Motor Company A tiempo completo

    **The Role**:Regional Support for Parts & Service and CX needs.**Your Impact**:**Roles & Responsibilities**- Parts Backorders- CLP requests (Support Specialists)- Reporting / Analytics (CX and P&S)- Business Meeting Support (e.g. MonthlyCX & P&S FDAF decks, R4R)- Labor Rate Requests (support SPM)- Data Issues Resolution- FordProtect & Warranty...

  • Cx Performance Analyst

    hace 2 semanas

    Naucalpan, México Ford Motor Company A tiempo completo

    Serve as a single point of contact and resource for the CX Performance field team and Regional Management regarding all CX related issues.- Strong interpersonal / leadership / organizational skills and competencies- Ability to interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel- Able to work independently,...

  • Service Desk Analyst

    hace 4 semanas

    Naucalpan, México Ivonne A tiempo completo

    Importante empresa solicita**:SERVICE DESK ANALYST****Ingles conversacional indispensable****Lugar de trabajo**:Oficina / Home office**Actividades**:- Dar soporte tecnico a clientes de Estados Unidos via telefonica, correo electronico o chat, solucion de problemas y documentacion de estos, trabajos de forma remota.**Experiência**:- 1 año como costumer...

  • Service Desk Analyst

    hace 2 semanas

    Naucalpan, México JM Group A tiempo completo

    Importante empresa solicita soporte técnico (Service Desk Analyst) **Funciones**: - Dar soporte técnico a clientes de Estados Unidos, vía telefónica, correo electrónico o chat. - Solución de Problemas y documentación de estos. **Requisitos**: - Inglés conversacional (Indispensable) - 1-2 años de experiência en Costumer Service - 3-5 años de...

  • Cx Performance Zone Analyst

    hace 7 días

    Naucalpan, México Ford Motor Company A tiempo completo

    **The Role**:Remote point of contact for Dealers within a Region with Small Volumes**Your Impact**:**Roles & Responsibilities**- Mobile Service- Pickup & Delivery- Online Service Reservations / GXP- Ford Pass Rewards & Redemptions- Ford Guest Experience- Sales / Service NPS Lead- Ford Commitment Program- Model e CX Implementation- FCP Exception...

  • Service Desk Analyst

    hace 3 semanas

    Naucalpan, México JM Group A tiempo completo

    Solicito:- **Service Desk Analyst**_- **Actividades**:_- Dar soporte tecnico a clientes de Estados Unidos via telefonica- Correo electronico o chat- Solucion de problemas y documentacion de estos- Tabajos de forma remota- **Ofrecemos**:_Sueldo: $14,800 mensuales- Prestaciones de ley- Fondo de ahorro- Vales de despensa- Vales de restaurantesTipo de puesto:...

  • Service Desk Analyst

    hace 1 semana

    Naucalpan, México JM Group A tiempo completo

    **Actividades**: Dar soporte tecnico a clientes de Estados Unidos via telefonica, correo electronico o chat, solucion de problemas y documentacion de estos, trabajos de forma remota. **Horario**: Lunes a domingo con turno de 8 horas con 1 hora de comida y dos dias de descanso **Lugar de trabajo**:Oficina / Home office **Experiência**:1 año como costumer...

  • Wfm Service Desk Analyst

    hace 7 días

    Naucalpan, México AT&T Mexico A tiempo completo

    (Bilingual-English) WFM Service Desk Analyst **At AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.** As a (Bilingual-English) WFM Service Desk Analyst you will be...

  • Service Desk

    hace 5 días

    Naucalpan, México JM Group A tiempo completo

    **Importante empresa necesita soporte técnico (Service Desk Analyst)** **Zona: Naucalpan** **Requisitos**: - Inglés conversacional (Indispensable) - 1-2 años de experiência en Costumer Service - 3-5 años de experiência como Service Desk Analyst o soporte técnico IT - Bachillerato o Licenciatura (Trunca o Concluida) - Habilidad de Resolución de...

  • Service Desk Analyst

    hace 1 semana

    Naucalpan, México Intégrate Soluciones en CH A tiempo completo

    Importante empresa solicita para su área de mesa de ayuda Service Desk Analyst: **Requisitos**: - Lic. Sistemas computacionales o equivalente - INGLES HABLADO Y ESCRITO FLUIDO INDISPENSABLE - 3 a 5 años de experiência en puesto similar - Experiência en soporte a clientes remoto - Experiência en ayudar a los usuarios finales con problemas de software y...