Service/cx Analyst
hace 2 semanas
**The Role**:Regional Support for Parts & Service and CX needs.**Your Impact**:**Roles & Responsibilities**- Parts Backorders- CLP requests (Support Specialists)- Reporting / Analytics (CX and P&S)- Business Meeting Support (e.g. MonthlyCX & P&S FDAF decks, R4R)- Labor Rate Requests (support SPM)- Data Issues Resolution- FordProtect & Warranty ClaimsSupport/Exceptions**What You'll Need**:**Experience, Background & Requirements**- Bachelor’s Degree in Marketing, Finance, or Business- Field dealer contact experience preferred- Knowledge of dealership operations and dealership financial statements/sales and profit forecasts**- 2+ years of experience in Sales related jobs****- **Strong communication skills in English (both written and verbal)**Competencies & Skills**- Strong interpersonal / leadership / organizational skills and competencies- Ability to interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel- Able to work independently, and with ambiguity- Strong verbal and written English proficiency- Experience in the Microsoft Office suite- Ability to work with accuracy under pressures of time and workload- Comprehend and analyze our performance documents (i.e., Dealer Profiles, Financial Statements, 5 Year Trends, Sales Effectiveness Analysis, etc.)- Ability to manage deadlines and timelines with multiple inputs and complexities- Field dealer relationship experience - ensuring an understanding of the dealer dynamic and ability to gain dealer trust- Extraordinary teamwork, collaborative skills and demonstrated behaviors- Customer service mindset**DISCLAIMER**:Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability
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Service/cx Analyst
hace 2 semanas
Naucalpan, México Ford Motor Company A tiempo completo**MAJOR RESPONSIBILITIES- Reporting / Analytics (CX and P&S)- Business Meeting Support (e.g. Monthly CX & P&S FDAF decks, R4R)- Labor Rate Requests (support SPM)- Data Issues Resolution- FordProtect & Warranty Claims- CLP requests (Support Specialists)Support/Exceptions**EXPERIENCE AND BACKGROUND REQUIREMENTS- Comprehend and analyze performance documents...
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Cx Performance Analyst
hace 3 semanas
Naucalpan, México Ford Motor Company A tiempo completoServe as a single point of contact and resource for the CX Performance field team and Regional Management regarding all CX related issues.- Strong interpersonal / leadership / organizational skills and competencies- Ability to interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel- Able to work independently,...
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Cx Performance Zone Analyst
hace 2 semanas
Naucalpan, México Ford Motor Company A tiempo completo**The Role**:Remote point of contact for Dealers within a Region with Small Volumes**Your Impact**:**Roles & Responsibilities**- Mobile Service- Pickup & Delivery- Online Service Reservations / GXP- Ford Pass Rewards & Redemptions- Ford Guest Experience- Sales / Service NPS Lead- Ford Commitment Program- Model e CX Implementation- FCP Exception...
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Service Desk Analyst
hace 4 semanas
Naucalpan, México JM Group A tiempo completoSolicito:- **Service Desk Analyst**_- **Actividades**:_- Dar soporte tecnico a clientes de Estados Unidos via telefonica- Correo electronico o chat- Solucion de problemas y documentacion de estos- Tabajos de forma remota- **Ofrecemos**:_Sueldo: $14,800 mensuales- Prestaciones de ley- Fondo de ahorro- Vales de despensa- Vales de restaurantesTipo de puesto:...
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Wfm Service Desk Analyst
hace 2 semanas
Naucalpan, México AT&T Mexico A tiempo completo(Bilingual-English) WFM Service Desk Analyst **At AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.** As a (Bilingual-English) WFM Service Desk Analyst you will be...
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Service Desk
hace 2 semanas
Naucalpan, México JM Group A tiempo completo**Importante empresa necesita soporte técnico (Service Desk Analyst)** **Zona: Naucalpan** **Requisitos**: - Inglés conversacional (Indispensable) - 1-2 años de experiência en Costumer Service - 3-5 años de experiência como Service Desk Analyst o soporte técnico IT - Bachillerato o Licenciatura (Trunca o Concluida) - Habilidad de Resolución de...
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Service Desk Analyst
hace 5 días
Naucalpan, México N.E Recursos Humanos A tiempo completo_**SE SOLICTA HOME OFFICE**_ **SERVICE DESK ANALYST - LEVEL 2** **Requisitos**: - **Indispensable contar con ingles conversacional C2**: - **Experiência min. de 3 años en service desk**: - **3 años de experiência min. en customer service bilingüe** **ACTIVIDADES**: - Proporciona soporte técnico remoto al cliente por teléfono, correo...
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Service Desk Analyst
hace 2 semanas
Naucalpan, México N.E Recursos Humanos A tiempo completo_**SE SOLICTA HOME OFFICE**_ **SERVICE DESK ANALYST - LEVEL 2** **ACTIVIDADES**: - Proporciona soporte técnico remoto al cliente por teléfono, correo electrónico y chat a los usuarios finales dentro de un entorno de centro de llamadas. - Proporcionar soporte de segundo nível a un grupo diverso de clientes a través de soporte de chat por correo...
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HR Operations
hace 6 días
Naucalpan de Juárez, México Reckitt A tiempo completoA leading multinational company is looking for an HR Shared Service Analyst to enhance the employee experience by managing HR processes. The analyst will provide administrative HR services, lead improvement initiatives, and support cyclical HR reporting. Candidates should have a strong understanding of process management, data management, and relevant laws,...
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HR Operations
hace 23 horas
Naucalpan de Juárez, México Reckitt A tiempo completoA leading multinational company is looking for an HR Shared Service Analyst to enhance the employee experience by managing HR processes. The analyst will provide administrative HR services, lead improvement initiatives, and support cyclical HR reporting. Candidates should have a strong understanding of process management, data management, and relevant laws,...
