IT Operations Analyst

hace 6 días

Saltillo, México Johnson Controls A tiempo completo

**Job Details****What you will do**This role requires strong relationship with business to clearly understand the overall business objectives, technical as well as functional process requirements.You will be responsible for translating the business objectives into an actionable IT roadmap, aligning with architecture, vendors, and other relevant stakeholders.**How you will do it**- Administer all Expense systems and recommend efficient modifications to systems to improve efficiency and reduce cost of all operations- Collaborate with Technical Engineering to run and operate approved hardware and software components for network/communications, servers, and storage- Coordinate across domains and maintain compliance to all appropriate regulations- Collaborate with IT architecture team to perform risk assessment on projects- Provide advanced technical expertise and resolve high priority issues crossing technology domains- Perform break-fix, diagnostic testing, troubleshooting, and preventive maintenance for all incidents and service requested (L1-L2)- Liaison with Regional Administrators, T&E Audit, Corporate Card Team, ERP Teams to support expense profiles, expense submission, payment processes, credit card account balance reconciliation and ERP integration monitoring.- Assess system data and error logs, along with user reports, to determine areas for improvement or repair- Follow up with customers to confirm problem resolution and solicit feedback on system usage- Develop and implement standardized methods and procedures for efficient and prompt response, analysis, documentation, ongoing management, and reporting of incidents and problems- Develop and maintain technical change management policies, processes, and standards- Design Management Information System and reporting metrices- Establish Weekly, Monthly interaction with Internal stakeholders**What we look for**- Degree in Management Information Systems, Computer Science, Finance or related discipline.- Excellent Oral & Written English- Experience of managing multiple relationships in a fast-paced environment- Strong analytical skills- Ability to handle cross-functional tasks in parallel- Ability to work independently in dynamic, fast-paced environment- Preferably **ERP finance technical/ functional knowledge**:- preferably experience with finance proces expense management (eg. SAP Concur)- Understanding of database (maintenance + automatic data imports)- Oracle, SQL

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