Help Desk
hace 3 semanas
**Responsibilities**- Research and identify solutions to software and hardware issues- Diagnose and troubleshoot technical issues, including account setup and network configuration- Ask customers targeted questions to quickly understand the root of the problem- Track computer system issues through to resolution, within agreed time limits- Talk clients through a series of actions, either via phone, until they’ve solved a technical issue- Provide prompt and accurate feedback to customers- Refer to internal database or external resources to provide accurate tech solutions- Ensure all issues are properly logged- Prioritize and manage several open issues at one time- Follow up with clients to ensure their IT systems are fully functional after troubleshooting- Prepare accurate and timely reports- Document technical knowledge in the form of notes and manuals- Maintain jovial relationships with clients**Requirements and skills**- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role- B2B experience- Tech savvy with working knowledge of office automation products, databases and remote control- Good understanding of computer systems, mobile devices and other tech products- Ability to diagnose and resolve basic technical issues- Proficiency in English- Excellent communication skills- Customer-oriented and cool-tempered- BSc/BA in IT, Computer Science or relevant field (not mandatory but prefered)- Availability 4:00pm - 1:00am ON SITE**We offer**:- Base salary up to $21,600- Performance Bonus up to $2,000- $2,000 Hiring Bonus- MORNING SCHEDULE 7:00am - 4:00pm- 2 days off- All law benefits- Food coupons- Direct hiring**Salary**: $18,000.00 - $23,760.00 per monthAbility to commute/relocate:- 64000, Monterrey, N. L.: Reliably commute or planning to relocate before starting work (required)**Experience**:- Tech Support, Hel Desk or Service Desk: 1 year (required)- Call Center: 1 year (preferred)**Language**:- English (required)
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Help Desk
hace 2 semanas
Monterrey, México HRO A tiempo completoWe are looking for a customer service oriented **Help Desk** specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the...
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Help Desk
hace 6 días
Monterrey, México XCIEN A tiempo completo**Vacante para la empresa XCIEN en Monterrey centro - Monterrey, Nuevo León**: **HELP DESK JR EN REDES PARA MESA DE SERVICIO** **Requisitos**: - Preferente 1 año de experiência en mesa de ayuda, soporte técnico en sitio redes, help desk, ingeniero redes, service desk, analista de sistemas, auxiliar de sistemas, ingeniero NOC, etc. - Licenciatura...
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Help Desk
hace 6 días
Monterrey, México XCIEN A tiempo completo**Vacante para la empresa XCIEN en Monterrey centro - Monterrey, Nuevo León**:**HELP DESK JR EN REDES PARA MESA DE SERVICIO****Requisitos**:- Preferente 1 año de experiência en mesa de ayuda, soporte técnico en sitio redes, help desk, ingeniero redes, service desk, analista de sistemas, auxiliar de sistemas, ingeniero NOC, etc.- Licenciatura concluida o...
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Help Desk
hace 3 semanas
Monterrey, México HRO A tiempo completoWe are looking for a customer service oriented **Help desk** specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the...
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Service Desk
hace 4 semanas
Monterrey, México Xcala A tiempo completoEmbárcate en una Nueva Aventura con **VERCAN** como "**Service Desk - Help Desk**"Solicitamos "**Service Desk - Help Desk**" para una empresa importante dedicada a la consultoría de sistemas, con 20 años de experiência en el ramo y más de 15 años especializada en la atención a colegios a través de _Nemax_.Con el objetivo de brindar asistencia de alta...
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Service Desk
hace 5 días
Monterrey, México Xcala A tiempo completoEmbárcate en una Nueva Aventura con **VERCAN** como "**Service Desk - Help Desk**" Solicitamos "**Service Desk - Help Desk**" para una empresa importante dedicada a la consultoría de sistemas, con 20 años de experiência en el ramo y más de 15 años especializada en la atención a colegios a través de _Nemax_. Con el objetivo de brindar asistencia de...
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Help Desk
hace 4 semanas
Monterrey Centro, México Valtre A tiempo completoHelp DeskPuesto: Analista de Help Desk- Licenciatura en TI o afín (terminada o en último semestre)- Experiência en atención a clientes y soporte técnico (mínimo 1 año)- Competencias: trabajo en equipo, enfoque a resultados, proactividad, comunicación escrita, entre otras.Esquema: HíbridoHorario: Lunes a Domingo, turnos rotativos (8am-6pm /...
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Help Desk
hace 4 semanas
Monterrey, México Sinttecom A tiempo completoVACANTE HELP DESK¡¡ÚNETE A NUESTRO EQUIPO!!- Trabajo de Lunes a viernes de 9 a 18 hrs y sábados de 9 a 13hrs.- Preparatoria terminada- Conocimiento de Software, Web y Conocimiento en Terminales Punto de Venta Bancarias.- Facilidad de palabra, trabajo en equipo, buena presentación, actitud servicial, buena adaptabilidad al cambio.- No es necesario tener...
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Analista Help Desk
hace 4 semanas
Monterrey, México Prohiring A tiempo completo**Vacante para la empresa PROHIRING en Monterrey, Nuevo León**:Consultoría SAHURO solicita **Analistas Help Desk** para proyecto** PRESENCIAL**por 4 meses con posibilidad de extensión en Monterrey Nuevo León.**Requisitos**:- Técnico o Ingeniería en Sistemas, Informática o afín (trunca o superior).- 1+ años de experiência en call center.- 1+ años...
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Help Desk B2B
hace 3 semanas
Monterrey, México HRO A tiempo completoWe are looking for a competent Help desk B2B technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...
