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Customer service lead

hace 2 meses

baja california, México Pens.com A tiempo completo

Job Description

What you will do:

  • Effectively communicate with the external stakeholders on customer orders status
  • Responsible to meet the KPI for planning such OTS & TAT metrics
  • Maintain excellent communication and working relationship with all departments within the company to ensure transparency on priorities and or sales team & Customer care requirements
  • Provide clear commitment dates to customers when required
  • Escalate any challenge to commit customer expectations and provide recommendations
  • Responsible to identify and provide status for any past due order
  • Communicate in advance any challenge to meet customer need dates
  • Follow up to critical orders and prioritize requested by stakeholder
  • Follow up material shortages to fulfill customer orders

Experience & Skills

  • Fluent English speaker
  • College degree or equivalent experience
  • 1-5 years Customer service, production control or Planning areas experience
  • Strong computer skills in Microsoft Office and Excel required
  • Previous manufacturing industry experience with strong working knowledge of ERP required
  • Strong leadership, motivational, and team building skills required
  • Ability to quickly analyze and solve complex problems required

About Pens.com

Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.

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Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).

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