Takeda | Digital Product Owner

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About the role:
Leads a product initiative within the Takeda portfolio and may lead multiple product owners in an effort to promote a unified vision. Primarily focused on the customer, the strategic product roadmap, and go-to-market strategy. We are seeking a dynamic Product Owner to lead the development and continuous improvement of our digital products. The ideal candidate will ensure timely delivery, coordinate releases, conduct market analysis, and ensure the product meets user needs and business goals. This role also includes maintaining the digital health product post-launch, addressing user issues, and ensuring continuous product improvement.

• Performs product backlog prioritization and provides recommendations on features needed for the product for future stages of development.
• Part of the team that drives the delivery of the end-to-end product lifecycle and determine the specifications of the features and requirements for implementation.
• Prepares materials (product roadmaps, presentations, specifications) used to communicate to stakeholders and the product team on current state and future state initiatives.
• Performs user acceptance testing (UAT) on user stories and new capabilities to ensure they meet the defined acceptance criteria.

ACCOUNTABILITIES

• Executes prioritized feature roadmap, target outcomes, and product performance metrics.
• Supports the creation of stories, epics, and themes with defined acceptance criteria for development. Maintain and manage user stories and backlog.
• Understand voice of customers and how to solve business problems with the right technology solutions.
• Review materials created on customer needs through primary/secondary research such as focus groups, interviews, observations, and data.
• Work with a Core Team of engineers to provide market/customer context, build detailed requirement stories that define product solutions to customer needs, define phased execution of requirements where necessary, and answer questions as needed.
• Support the development of a deep contextual understanding of our customers, our users, and their needs.
• Understands how particular capability enhances moments of the customer journey.
• Prepares materials to demonstrate ability to provide level of transparency and visibility with cross-functional partners including leadership and stakeholders.
• Comfortable generating and evaluating data to guide decisions.
• Collect information that steers implementation partners and making decisions.
• Ensure the product follows all company and departmental policies, procedures, and standards.

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

• Deep and functional understanding of Digital Omnichannel engagement processes, needs, capabilities, compliance needs, etc.
• Deep understanding of current technology topics (e.g., Salesforce cloud products and platforms, Digital Marketing and CRM products, micro-service architectures, automation, and API integration).
• Strong knowledge of software development lifecycle and experience in Agile methodologies and tools (e.g., Jira, Confluence, Miro, etc.).

Leadership

• A strategic mindset, able to see the big picture and able to create and articulate our customer experience vision.
• Able to influence peers and other leaders on overall strategy (vision, capabilities, platform, providers, roadmap).
• Able to create a technology roadmap and to lead a team towards this technology roadmap.
• Empowerment of direct reports in the creation of strategic customer experience capabilities, whilst fostering a high performing team focused around a life-long-learning culture.
• Strong communication skills with ability to articulate and optimize design based on the value to the user and the business.

Decision-making and Autonomy

• Ability to make autonomous decisions in the best interest of serving the needs of business and Takeda.
• Ability to connect, orchestrate and influence different stakeholders from various departments and vendors to drive for affordable and usable solutions and drive business value.
• Able to influence stakeholders in a complex organization, with ability to ensure delivery and maintenance of customer experience solutions at all levels of the organization.

Interaction

• Able to clearly communicate and foster alignment across all levels of the organization.
• Is required to build strong working partnerships with Business leaders and DDT team.
• Build strong cross-functional relationships with team members from multiple functions and teams (e.g. DDT, Enterprise Architects, ICS Chapter Leads, etc.).
• Able to strongly influence around the adoption and utilization of customer experience solutions across BU’s.
• Strong ability to build external partnerships with industry partners and suppliers.
• Be a trusted advisor to the business.

Innovation

• Shape and innovate technology to be developed within the external experience and applied across Takeda’s product teams, business units and global functions.
• Function as a thought leader and evangelist for innovative technology including perspectives on startups and new innovative products.
• Continually innovate to produce improved external experience products/services to support the needs of rapidly innovating product teams.

Complexity

• The successful candidate in this role must be able to cooperate with and inspire various stakeholders across all business and technical domains and in all world regions.
• The role must set up and continuously shape the development of innovative product roadmap within Donor Experience ecosystem, third-party vendors and across Takeda stakeholders.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Essential

• Minimum 3 years of IT experience with a bachelor's degree or 5 years IT experience without a Bachelor's Degree.
• Experience as a product owner or Service/Success Manager with digital products.
• Experience conveying current technology trends, excellent feel for exceptional user experiences and design.
• Experience with Salesforce products like Marketing Cloud, Personalization, Data Cloud, Mulesoft and related products.
• Experience in agile and SAFE methodologies and software development lifecycle; requirements Definition & Analysis, Product Development & Delivery (e.g., MVP), Design Thinking, Customer Experience (CX), and UI/UX Tools & Methodologies, Backlog, Epic & Story Management.
• Strong communication skills with the ability to articulate and optimize design based on the value to the user and the business, lead ideation sessions and workshops.
• Experience working in a life sciences environment and/or familiarity with Takeda is strongly preferred.
• Proficiency with Microsoft Office suite (e.g., Word, Excel, PowerPoint, Project, Outlook).
• Experience with planning and managing all phases of system development (e.g., requirements gathering, design, configuration, development, commercial off-the-shelf software (COTS) selection, testing, conversion, and application support).
• Ability to write and speak in the English language.

Desired

• Master’s Degree.
• Familiarity with regulated systems – the general level of understanding of computer systems validation.
• Experience with Salesforce Health Cloud.
• Experience with analytical tools (PowerBI / Databricks).
• International Travel of up to 10% may be required from this position.

#LI-REMOTE

MEX - Santa Fe

Employee

Regular

Full time