Associate, Real Time Management
hace 2 semanas
**Workforce Management (WFM)****Location**- Mexico City, Mexico***Job Title:Associate, Real Time Management**Job Description**:The Associate Intraday is responsible for managing the intraday performance of multiple program(s) or line(s) of business at one or more Call Center(s). This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Convergys scheduling standards.** Essential Functions/Core **Responsibilities**:- Distributes accurate and timely agent schedules- Inputs intraday corrections and exceptions into systems for agent time off and absences- Monitors inbound volume for unusual activity to ensure staffing needs are met- Recognize abnormal scheduling issues and escalate as necessary- Initiates and coordinates trouble tickets and escalate issues as required- Prepares standard and ad hoc reports for agent availability effectiveness- Reviews agent availability to ensure that client service agreements are met- Bachelor's degree in related field with less than two years of relevant experience preferred- Minimum one year experience in a call center required- Ability to multi-task, prioritize, and meet timelines on deliverables- Ability to guide individuals toward goal achievement using negotiation, collaboration, motivation and development skills- Excellent organizational skills- Strong attention to detail- Ability to coach and develop action plans to maximize performance- Proven ability to analyze and improve work processes and policies- Excellent customer service/support skills, and ability to work well under pressure- Proficient in Microsoft Office#LATAMCNX**Location**:MEX Ciudad de Mexico Insurgentes SurLanguage Requirements:EnglishTime Type:Full time** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents
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Associate, Planning
hace 2 semanas
Tlahuac, México Webhelp A tiempo completo**Workforce Management (WFM)****Location**- Mexico City, Mexico***Job Title:Associate, Planning & Scheduling**Job Description**:Associate, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task...
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Data Analyst
hace 4 semanas
Tlahuac, México Konecta México A tiempo completoData Analyst / Real Time**Requisitos**:Escolaridad. Licenciatura trunca.Experiência. Mínimo 2 años de experiência en Análisis de datos, Data Analytics, Real Time, Analista WFMExcel intermedio avanzado TECNICOConocimiento de métricas de call centerExcel intermedio avanzadoSQL intermedio.**TE OFRECEMOS**:Sueldo dependiendo experiênciaLunes a sabado...
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Business Associate-1
hace 1 semana
Tlahuac, México Citi A tiempo completoThe Business Associate is an intermediate level position responsible for the overall administrative activities of a business. These tasks may include contribution to external audits, business continuity activities or addressing regulatory issues. The Business Associate may assist in activities such as the tracking of business financials, managing employee...
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Business Associate-1
hace 1 semana
Tlahuac, México Citi A tiempo completoThe Business Associate is an intermediate level position responsible for the overall administrative activities of a business. These tasks may include contribution to external audits, business continuity activities or addressing regulatory issues. The Business Associate may assist in activities such as the tracking of business financials, managing employee...
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Analista Real Time/ Analista de Información
hace 1 día
Tlahuac, México BINOMIA A tiempo completoImportante empresa solicita **Analista Real Time/Analista de Información Command Center.****Ofrecemos**- Sueldo fijo mensual- Prestaciones de Ley- Tiempo Completo- Oportunidad de Crecimiento- Equipo de Computo**Horario**:Lunes a Sábado de 08:30 a 17:30 hrs, Descanso los Domingos.**Requisitos**- Escolaridad Bachillerato terminado, deseable licenciatura...
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Property Management Bookkeeper
hace 3 días
Tlahuac, México CASANEVO A tiempo completoPosition: BookkeeperLocation: Polanco Mexico city Employment Type: Full-time Work Schedule: Monday to Friday, 9:00 AM to 6:00 PM Salary and Benefits: Competitive salary We are a leading real estate property management company specializing in short-term / Lonf terms rentals, corporate housing, and long-term apartment rentals. Our portfolio includes...
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Ops Support Associate
hace 4 semanas
Tlahuac, México Citi A tiempo completoThe Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...
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Ops Support Associate 2
hace 1 día
Tlahuac, México Citi A tiempo completoThe Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...
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Ops Support Associate 2
hace 2 semanas
Tlahuac, México Citi A tiempo completoThe Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...
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Incr-ops Support Associate C08
hace 2 semanas
Tlahuac, México Citi A tiempo completoThe Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...
