Technical Field Service Supervisor

hace 2 semanas


Guadalajara, Jalisco, México ZF Group A tiempo completo

About the Role

As a Technical Field Service Manager at ZF Group, you will play a key role in supporting the Customer Care Center team in providing technical assistance to customers, repair facilities, and internal personnel. Your expertise in ZF commercial vehicle products, including electrical and pneumatic systems, will be crucial in resolving customer product and warranty issues efficiently.

Key Responsibilities

  • Maintain and increase the technical knowledge of the team while delivering ZF products and services
  • Ensure the support of the technical call center by handling escalations and providing training
  • Resolve customer technical issues quickly and professionally
  • Support key accounts by resolving technical concerns and providing clear and detailed reports
  • Develop excellent customer relationships

Requirements

  • Associate Degree in Auto or Diesel Technology or a related field, or a combination of education and experience
  • Technical and/or service-related experience (more than 3 years)
  • Knowledge of heavy- and medium-duty truck and trailer brake and suspension control systems
  • Proven technical knowledge for ZF, WABCO, and TRW parts, systems, services, and diagnostic tools

About the Team

The Customer Care Center team supports a wide range of WABCO, TRW Steering, and ZF Commercial vehicle products. As a Technical Field Service Manager, you will be responsible for supporting call center personnel, repair facilities, end users, and internal personnel with their product questions, requests for technical information, and their need for troubleshooting direction.



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