Technical Support Agent

As _**Technical Support Agent**_ you_**will be part of a 3 months campaign**_ and participante in the resolution of technical problems and provides coaching and feedback on technical and customer service related issues. **About the Job**: - Provide hardware, software, and networking support to retail employees via phone - Thoroughly and efficiently...

As _**Technical Support Agent**_ you_**will be part of a 3 months campaign**_ and participante in the resolution of technical problems and provides coaching and feedback on technical and customer service related issues.**About the Job**:- Provide hardware, software, and networking support to retail employees via phone- Thoroughly and efficiently document...

**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**- Ensure objectives and service level agreements (SLAs) are met.- Provide resolution of issues for clients, liaise between clients, customer success team and development team.- Utilize our case management system, keep track of your own support tickets, and follow through to completion.- Provide accurate and timely...

**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES** - Ensure objectives and service level agreements (SLAs) are met. - Provide resolution of issues for clients, liaise between clients, customer success team and development team. - Utilize our case management system, keep track of your own support tickets, and follow through to completion. - Provide accurate and...

**About Us**Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging...

Oracle B2C Service is a comprehensive cloud-based customer service and support software platform designed to help businesses and organizations manage and improve their customer service operations. It provides a range of features and capabilities that empower organizations to deliver exceptional customer service, streamline support processes, and enhance...

Oracle B2C Service is a comprehensive cloud-based customer service and support software platform designed to help businesses and organizations manage and improve their customer service operations.It provides a range of features and capabilities that empower organizations to deliver exceptional customer service, streamline support processes, and enhance...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

We are seeking someone with 0-2 years of experience possessing the following qualifications:- **Technical Background**:Bachelor's degree in computer science, information technology, or related field preferred. Relevant experience with any bachelor’s degree is also considered.- **Communication Skills**:Exceptional written and verbal communication skills....

**About Us** Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to delivering exceptional...