Customer Experience Analyst
hace 3 semanas
The Customer Experience Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.**Responsibilities**:- Monitoring and maintaining Regulatory consumer protection system daily- Overseeing the implementation of Monthly Consumer Protection Meeting- Drive and implement staff recognition programs to promote customer centric culture.- Produce communication contents to promote culture, customer centric behaviour and up-to-date digital development.- Drive huddle activities across various departments to instill company values.- Assist in call monitoring and reporting to support Net Promoter Score (NPS) bottom up fieldwork- Track NPS bottom up performance movement, analyse and identify actionable insights and provide timely regular updates for performance improvement.- Assist in quality assurance and results monitoring in support of Net Promoter Score top down fieldwork operations include fieldwork witnessing, quality assurance, result monitoring and related tasks.- Provide support on cultural or regional driven initiatives when required.- review post sales communication to ensure relevance of the communication materials including adherence to Citi branding guidelines including logo, format and language**Qualifications**:- 0-2 years relevant experience working in customer service, marketing, legal, compliance or related fields**Education**:- Bachelor’s/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.- **Job Family Group**:Marketing- **Job Family**:Customer Experience- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Customer Experience Analyst
hace 4 días
Ciudad de México Thomson Reuters A tiempo completo**Customer Experience Analyst**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you. Join our team and be responsible for taking care of the end-to-end customer experience, helping to spread this customer-focused culture within the...
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Customer Experience Analyst
hace 4 días
Ciudad de México Thomson Reuters A tiempo completo**Customer Experience Analyst**:Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you.Join our team and be responsible for taking care of the end-to-end customer experience, helping to spread this customer-focused culture within the company,...
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Customer Experience Analyst
hace 2 semanas
Ciudad de México, Ciudad de México EF A tiempo completoDo you dream of an exciting Sales role where your work will have a real impact on young people's futures?EF Language Abroad is looking for a strategical, entrepreneurial, and sales driven Customer Experience Analyst taking the program to the next levelYou will play a vital role in delivering an exceptional customer journey and enhancing client satisfaction...
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Customer Experience Analyst
hace 3 semanas
Ciudad de México Citi A tiempo completoThe Customer Experience Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...
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Customer Experience Analyst
hace 3 semanas
Ciudad de México Viasat, Inc. A tiempo completoAbout us:One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an...
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Customer Experience
hace 2 semanas
Ciudad de México Plerk A tiempo completoPlerk está en búsqueda de un/a Customer Experience en la Ciudad de México que estará encargado/a de:**Responsibilities**:- Demos del producto a clientes potenciales y acompañamiento al proceso de venta.- Onboarding de los nuevos clientes a la plataforma y producto.- Análisis de datos de usabilidad, métricas de uso del producto.- Identificación y...
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Customer Experience Analyst
hace 2 semanas
Ciudad de México Rappi A tiempo completo¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...
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Customer Service Analyst
hace 1 semana
Ciudad de México Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of...
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Communication Customer Experience Analyst
hace 4 semanas
Ciudad de México Citi A tiempo completoThe Customer Experience Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...
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Customer Experience Specialist
hace 2 semanas
Ciudad de México S&P Global A tiempo completo**Customer Experience Specialist**:- Mexico City, Mexico; Virtual, Mexico; Virtual, India- Product Management & Development Group- **Job Description**:**About The Role**:**Grade Level (for internal use)**:10**Customer Experience Specialist**The Customer Experience Specialist is a crucial new role within the global Customer Success team at S&P Global...
