Service Delivery Manager
hace 22 horas
HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion. Service Delivery Manager is responsible for managing large global Service desk and FSO, of a large fortune 100 customer. An ideal candidate should have experience in setting up new service desk and multiple years of experience in managing large service desk, driving service improvement programs. Essential Duties and Responsibilities Manage team of 50+ service desk and FSO agents across multiple locations Identify areas of opportunity for automation, work with customer and automation architects to implement automation Conduct daily stand up calls, weekly/monthly governance call with internal team and with customer Improve quality delivery of services through constant audit, identifying areas of improvement and mature delivery of EUC services Onsite/offshore communication management and coordination skills, ability to conduct quarterly/semi‑annual reviews by self. Strong Understanding of SLAs and ability to do analytics to identify areas for improving service levels Mentor Team as per project needs on Technical tools, Operational Processes & Procedures. Identifying improvement areas & implementing measures to maximize customer satisfaction levels. Defining new process and procedure for operations. Strong Process knowledge ITIL V‑3 and good understanding of ticketing systems Working with the client and operations teams to identify and manage service improvement activities Identify areas for improving customer satisfaction Identifying opportunities for automation, shift left. Good understanding of BOT, AI, cognitive agents Desired experience Preferably 10+ years plus of Industry experience with managing a team of over 50+ resources. 7+ years in managing service desk, service improvement programs, diverse teams including endpoint management, asset lifecycle and Field Support Operations. Should have managed large operations, handled automation, shift left, quality management functions Deployment of tools for Service Desk and FSO, maturity, adoption and value realization of tools One or two years as process specialist with strong understanding of ITIL processes Strong Leadership, People & Customer relationship skills and drive to push things within and outside the system. Degree in Computer Science, Engineering, or Information Technology or equivalent. Excellent analytical, planning, project management, problem‑solving, negotiation and organizational skills. Excellent knowledge of product life cycle, tools, processes, and operations planning. Excellent customer service capabilities and attitude. Must be able to travel as needed. We offer a competitive package that includes Life insurance Major Medical Expenses Insurance Minor Medical Expense Insurance Savings Fund 13% 30 days as Christmas Bonus 12 days of vacation in the first year, increasing 2 days as dictated by law. Additionally, we provide continuous training and development opportunities to help our employees achieve their professional goals. #J-18808-Ljbffr
-
Service Delivery Manager
hace 22 horas
Nuevo León, México Perficient A tiempo completoGet AI-powered advice on this job and more exclusive features. Direct message the job poster from Perficient Why is Perficient the best option? Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by...
-
Global Service Delivery Manager — AI/Automation
hace 22 horas
Nuevo León, México HCLTech A tiempo completoA leading global technology firm in Monterrey is seeking a Service Delivery Manager to oversee a large service desk and FSO team. You will manage over 50 agents while driving service improvement initiatives and fostering automation. The ideal candidate has at least 10 years of experience in service management and strong leadership skills. The role includes...
-
Senior Consultant, Service Manager NetOps
hace 22 horas
Nuevo León, México Danfoss A tiempo completoThe Impact You’ll Make We are seeking a committed and experienced Service Manager for our Network Operations (NetOps) team. The Service Manager will be responsible for ensuring seamless delivery of network services, coordinating cross-team resources to resolve issues, and driving continuous service improvement. This role plays a key part in enhancing user...
-
Service Delivery Manager
hace 22 horas
Nuevo León, México Perficient Inc. A tiempo completoWe currently have a career opportunity for a Service Delivery Manager to join our team located in Mexico. Qualifications Bachelor’s degree in Computer Science, Information Systems, or related field Familiar with ITSM tools, processes and reporting Minimum 6 years of professional experience supporting technology solutions Proven track record of leadership...
-
Senior NetOps Service Manager — Incident Lead
hace 22 horas
Nuevo León, México Danfoss A tiempo completoA global technology company in Nuevo León is seeking an experienced Service Manager to lead their Network Operations team. This role involves ensuring seamless delivery of services, managing cross-team resources, and enhancing user experience by adhering to high service standards. Candidates should possess proven service management skills, strong ITIL...
-
Assistant Vice President
hace 22 horas
Nuevo León, México Genpact A tiempo completoWith us, you’ll learn fast, work smart, and make a difference. You'll build a career that matters. Job Description Assistant Vice President - OTC Service Delivery Leader (MAN ) Overview Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the...
-
Service Manager
hace 6 días
Nuevo León, México Servomex A tiempo completo- Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple...
-
Delivery Manager
hace 3 semanas
nuevo león, México Satyam Venture Engineering Services Pvt Ltd A tiempo completoDelivery Manager – Automotive HIL Verification & Validation Position: Delivery Manager – Automotive HIL Verification & Validation Location: Mexico City, Mexico Employment Type: Full-Time Experience Level: 12+ Years About the role: We are seeking a seasoned professional to lead Verification & Validation (V&V) activities using Hardware-in-the-Loop (HIL)...
-
Engineering Manager, Software Delivery
hace 7 días
Nuevo León, México Solera A tiempo completoA leading global data and software services provider is seeking an Engineering Manager in Nuevo León, Mexico. You will lead local software engineering squads, maintain the technical backlog, and collaborate with product managers to ensure timely delivery of high-quality software solutions. The ideal candidate has over 8 years of software development...
-
Total Rewards Delivery Manager GBS
hace 22 horas
Nuevo León, México Michael Page International México Reclutamiento Especializado S.A. de C.V A tiempo completoLead Total Rewards transformation across North America. Redefine compensation, benefits, and wellbeing across three countries. Sobre nuestro cliente A global organization recognized for its innovation, design excellence, and operational transformation. The company is expanding its HR delivery model across North America, building a regional hub that connects...
