Quality and Training Supervisor

hace 3 semanas

Tijuana, México Seguros Confie A tiempo completo

**Job Information**:Department Name- Training & DevelopmentJob Type- Full timeService Now Ticket- INC Industry- CommunicationsModality- On SiteWork Experience- 1-3 yearsAssigned Recruiter ContactDate Opened- 04/21/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- 22010The Quality And Training Supervisor is responsible for overseeing and developing the organization's training team, ensuring that trainers are well-equipped to deliver effective, high-quality programs. This role focuses on maintaining training standards and efficiency, fostering a supportive environment to retain both trainers and trainees, and driving employee development initiatives that align with organizational goals.**Job Responsibilities and Functions**- Collaborate with managers and department heads to identify key areas for employee development.- Assist in developing instructional materials, including guides, presentations, and multimedia content.- Coordinate with trainers on program execution to ensure alignment with organizational standards.- Assess training program effectiveness using tests, surveys, and feedback.- Revise and improve training content based on data insights and feedback.- Maintain detailed records of training attendance, completion, and participant performance.- Oversee resource allocation to ensure efficient training delivery.- Keep informed on training and development trends to continually improve training methods.- Implement performance improvement plans for trainers as needed.- Identify and retain employees at risk of leaving the organization, implementing targeted engagement strategies.**Requirements**:- Bachelor’s degree (preferred)- Advanced proficiency in English- Computer skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint); LMS- knowledge is a plus- Minimum of 2 years of experience in a call center environment- Minimum of 2 years of experience in teaching or training roles- Service-oriented, organized, and problem-solving mindset**Benefits**:- Competitive weekly salary- Excellent location (Zona Río, Tijuana)- Legal benefits- Christmas bonus- Savings fund- Profit sharing (PTU)- Vacation days- Vacation premium- Extra paid days off- Private medical insurance and preventative care- Friendly work environment- Financing and discounts at local restaurants and coffee shops- Growth opportunities

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