Mid Market

**Proudly, we share our accolades**:- Top 25 Work Tech Vendor 2024- #55 on Deloitte's 2022 Tech Fast 500 Award List (Bay Area)- 2022 Gold Award for Best Advance in Talent Acquisition Technology — Brandon Hall Excellence in Technology Awards- Best DEI Enabling Recruiting Solution, 2022 HR Tech Awards**Mid Market (MM) Account Manager****Proudly, we share our accolades**:- Top 25 Work Tech Vendor 2024- #55 on Deloitte's 2022 Tech Fast 500 Award List (Bay Area)- 2022 Gold Award for Best Advance in Talent Acquisition Technology — Brandon Hall Excellence in Technology Awards- Best DEI Enabling Recruiting Solution, 2022 HR Tech Awards**Job Overview**:As Mid-Market Account Manager, you will be playing a critical role to make a direct impact on customer retention, contribute to hireEZ's revenue growth and develop your sales skills from the A-team in our office.**Key Responsibilities**:- Customer Engagement and Success Metrics:- Provide exceptional support to assigned customer accounts, ensuring they achieve their desired success metrics and ROI.- Foster proactive and consistent client engagement, building strong relationships with customers.- Utilize a data-driven approach to secure account health and customer success.- Renewal Management:- Take the lead in managing the renewal process for existing accounts, identifying and addressing potential obstacles to ensure smooth and timely renewals.- Collaborate with internal teams to gather insights and strategize renewal plans.- Upsell new products to existing customers to drive revenue growth.- Customer Lifecycle Management:- Track and document important customer lifecycle details, including opportunities and post-sales information, within hireEZ's company CRM (SFDC).- Keep a close eye on key customer milestones, ensuring a seamless onboarding process and continuous user training throughout the lifecycle.**Qualifications**:- **Skills**:- Customer engagement and client relationship-building skills to cultivate strong relationships with key stakeholders, becoming a trusted advisor to clients (high level of professional maturity and business acumen)- Able to track and document important customer lifecycle details, including new whitespace/upsell opportunities, key partnership milestones and post-sales retention stage strategies, within hireEZ's company CRM (SFDC)- Capable of organizational and time management skills to handle multiple responsibilities effectively while collaborating with cross-functional teams, including sales, marketing, customer enablement, and product development, to drive customer success and growth initiatives- Data analytics and reporting skill to translate business priorities and opportunities for the client with leveraging hireEZ & the right solution to maximize ROI- **Knowledge**:- Knowledge of customer success lifecycle- Familiar with the end-to-end renewal process, managing timely renewals, strategic negotiations, and minimizing churn- Knowledge of virtual user product training- Knowledge of customer ticket management cycle and follow-through- Familiar with the customer onboarding process and enablement- Knowledge of recruiting/sourcing lifecycle in talent acquisition- **Experience**:- 3+ years related experience- SaaS/IT/CT Sales or Consulting background**Benefits**:As a pioneer in the talent acquisition industry, we truly understand what it takes to make our team happy Join us and you will have a great time working alongside amazing people.- Get ready to make an impact Work alongside talented professionals passionate about our product- Competitive compensation package including equity- Comprehensive medical, dental, and life insurance with 100% standard coverage and 80% for your dependents- 401k plan- Generous PTO- Fun company events, outings, and parties (in-person and virtual)