Billing Specialist

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.**Billing Specialist**:**Why We Have This Role**Qualtrics is a rapidly growing software company that specializes in experience management technology to address global experience gaps. With a presence in multiple countries and a commitment to employee development, Qualtrics offers excellent opportunities for career advancement. With our recent expansion to our Shared Services Center into Mexico, we are looking for a finance professional who is passionate about customer experience and eager to make a significant impact on our Company's financial practices while developing SaaS skills. This position plays a crucial role in our Finance organization by enhancing the efficiency and quality of our finance processes and ensuring global end-to-end process standards. We offer excellent opportunities for career advancement and are committed to employee development.**How You’ll Find Success**The Billing team is responsible for issuing Qualtrics invoices and managing all billing-related tasks. As the group at the end of the sales cycle, we connect with various functions, including contracts review, revenue and crediting support, to ensure a smooth and efficient billing process. Additionally, the team provides timely and relevant reporting and supports projects for the broader Finance organization.If youollaborate with internal teams, solve complex problems, and enhance the sales and renewal cycle for our stakeholders. Our team plays a crucial role in ensuring the accuracy of Company sales, renewals, and financial forecasting.**How You’ll Grow**- Lead with Influence: Develop your leadership skills, inspiring and motivating within your team.- Expand Your Horizons: Gain exposure to diverse work cultures and global business practices.- Become a Strategic Partner: Build strong relationships with senior leadership and contribute to Qualtrics' overall success.- Make a Lasting Impact: Leave a legacy of positive change, shaping the future of work for Qualtrics employees worldwide.- As a Billing Specialist, you will get the opportunity to be part of a valued group that plays a crucial role in the success and development of both the Finance department and the Company as a whole.**Things You’ll Do**- Solve a wide range of difficult problems using professional experience, Company policies, Contract basis, and billing cycle procedures learned as a Finance Analyst.- Regularly works on disputes of moderate/complex scope where analysis of situation or data requires a deep review and understanding of identifiable factors to solve them in a practical way.- This role is in charge of managing the billing for accounts with intermediate and high complexity, solving issues, and analyzing billing data, to guarantee the preparation and maintenance of billing cycles according to the legal contract terms.- Ensures the correct and accurate interpretation of the legal contracts in the system set-up and billing processes on each and every one of the clients assigned to their portfolio.- Financial Knowledge: Understanding of finance processes and ability to manage the billing cycle from start to finish. Revenue, Crediting and Accounting knowledge is a plus.**What We’re Looking For In Your Resume**- Degree in economic-administrative careers or similar.- Requires 2-3 years of significant related work experience, Billing, Accounts Receivable, Collections or related.- Experience in the utilization of billing systems, contract compliance, and audit support.- Strong PC skills, including Excel - pivot tables and vlookups is a must, macros development is desirable.**What You Should Know About This Team**- The CFO & Finance leadership team are highly invested in making the Finance Shared Services team a strong culture- Abundant learning opportunities - the leadership team prioritizes continual learning- The opportunity of a lifetime to build a strong Shared Services Center in a fa