Support Engineer

hace 2 semanas


Polanco III Sección, México IPcom A tiempo completo

Nos encontramos en búsqueda de un analista de telecomunicaciones en el sector de call center que brindé soporte de segundo nível.Funciones del cargoSoporte de segundo nível y contacto directo con el cliente en la operaciónAtendimiento y seguimiento de tickets y solicitudes generados por cliente en diferentes plataforma.Acompañamiento en salidas a producción de nuevos servicios o campañas de clienteRealización de los TKT de fallas, documentación tickets y cierreTener experiência o conocimiento en las plataformas de seguimiento asignadas (Jira, Zendesk, ServiceNow y Help Desk).Requerimientos del cargoEducación: Estudiante de sexto semestre de Licenciado en Ingeniería de Sistemas, Electrónica o TelecomunicacionesFormación: Conocimientos en Redes, telefonía, conmutadas, CloudExperiência: 2 años de experiência como soporte de usuario final Help Desk en call center.Disponibilidad para viajeTipo de puesto: Tiempo completoSueldo: $18,000.00 - $20,000.00 al mesPregunta(s) de postulación:- ¿Cuál es su aspiración salarial?- ¿Qué plataformas de tickets a manejado?-- Cuánto tiempo de experiência tiene en Help Desk call center?


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