Customer Onboarding Coordinator

**Company Description****_Work smart, have fun and make an impact_****EcoVadis is the leading provider of business sustainability ratings.** Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.Learn more about our team and culture on EcoVadis careers page**Job Description** What is Onboarding?**EcoVadis’ vision is to enable a new way of doing business where sustainability intelligence influences every business decision. One of our key company values is Every Customer Matters and as there is only one first impression we can make on the customer, it is our objective to be ever-present at that stage to accelerate the change we believe is possible.The EcoVadis account onboarding team accompanies customers through a series of guided workshops, meetings, and topics, designed to set up a strong and successful foundation for their sustainable procurement goals with EcoVadis. Deploying strategic corporate programs such as a sustainable procurement program, can be challenging for organizations as it requires systematic cultural change and stakeholder adoption in often procurement organizations with large and/or complex supply chains. To ensure the customer gets to the benefits and to the ROI of their EcoVadis SaaS solutions early on, it is critical that all impacted employees, mostly procurement teams, understand how the program works, what they are requested to do and how to integrate EcoVadis in their procurement policies, processes and technologies.**Your responsibilities will include (but will not be limited to)**:Collaborate with and support three to four Onboarding Managers- Provide day-to-day operational coordination and support across a shared portfolio of customer accounts.- Ensure timely execution of operational onboarding steps and accurate tracking of tasks and milestones.- Maintain documentation and ensure internal tools are updated regularly.Manage a mix of customer-facing and non-customer-facing operational tasks- Support onboarding tasks such as account setup, supplier coverage mapping, and user access configuration.- Serve as the first line of support for basic customer inquiries and platform features.Guide customer invitation of supplier assessments- Assist customers in managing supplier lists for assessments.- Help ensure supplier outreach is aligned with customer goals and EcoVadis processes.Demonstrate and present the value of the EcoVadis Solution Suite- Present the basics of EcoVadis’ tools (IQ, Ratings, Carbon Action Manager) in training sessions or follow-up calls.- Use standard presentations and templates to highlight relevant platform features.Operational Deployment and Coordination- Operational responsibilities examples include:- Technical:- Configure platform settings for new customers (e.g., user roles, visibility settings).- Coordinate communication package setup.- Support the activation of SSO or API integrations in collaboration with internal technical teams (no coding required).- Research & Data Handling:- Collect, organize, and update customer data (supplier master lists, stakeholder maps, etc.).- Maintain accurate records and documentation in Salesforce and other internal tools.- Analytical (Fundamental):- Prepare simple reports on onboarding progress using Excel, Power Point, or internal dashboards (e.g., supplier invitation status).- Support supplier prioritization using provided tools and templates (some moderate data analysis required).- Help run basic comparisons or benchmarking (with structured guidance).- Project Coordination:- Track internal onboarding KPIs such as Time to Value (TTV), Net Promoter Score (NPS), and adoption rates.- Coordinate meeting logistics, documentation, and follow-ups to support onboarding program delivery.Customer Success & Account Support- Prepare customer-facing materials using standardized templates.- Join onboarding calls as part of the implementation team to assist with training and documentation (e.g., Buyer trainings, platform overviews).- Deliver routine training sessions on using the platform effectively (no custom consulting work required).- Support supplier prioritization sessions using standard methodology and tools.- Respond promptly to customer operational questions or issues, escalating technical topics when needed.- Act as a bridge between the customer and internal EcoVadis teams (Analysts, Technical Support, Product, etc.).- Build trust with customer champions and users through reliability and excellent communication and attention to detail.Other:- Contribute to internal projects aimed at improving onboarding processes and efficiency.- Share best practices with team members to support continuous improvement and team collaboration.- Maintain a positive, team-oriented mindset and contribute to a