Tier 2 Technical Support Engineer

Armis is looking for a few of the very best people in their field to join our A-team of big thinkers, doers, movers, and shakers. This unique opportunity truly offers the best of all worlds—start up culture, enterprise level benefits and security, and top pay for the industry. Got your attention yet? Good, keep reading, it only gets better.**Ok, so what exactly does Armis do?**We are **THE** Asset Intelligence Cybersecurity Company. Armis specializes in protecting enterprises from the ever-evolving threat landscape. Our innovative platform is designed to discover, monitor, and secure all connected devices within an organization, providing unparalleled visibility and control. With a focus on IoT (Internet of Things) security, Armis is at the forefront of safeguarding businesses against cyber threats.We **See, Protect** **and** **Manage** **all physical and virtual assets, whether they're IT, OT, IoT or medical, from the ground to the cloud. Ensuring that the entire attack surface is both defended and managed in real time.**Tier 2 Technical Support Engineer**- Nuevo Leon**Armis is making a major dent in the cybersecurity market. Joining the Armis family means working with dedicated individuals on a mission to enable large organizations to benefit from the latest connected devices without fear of compromise from a cyber attack. Armis is the leading agentless device security platform purpose-built to protect the world of unmanaged and IoT devices - providing passive, real-time, and continuous asset inventory, risk management, and detection & response to prevent cyber attacks from disrupting and compromising a business.The Technical Support Team is at the heart of impacting and ensuring clients use the Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission. The technical support team does this by working with our customers to offer professional and proactive deescalation for their complex technical issues. The team collaborates and works hand in hand with the Operations, R&D teams, Solution Architects, Product, Customer Success, and other teams to ensure seamless onboarding, deployment, and on-going development of our customers.**Responsibilities**:As part of your day-to-day, you’ll take ownership of customer cases and troubleshoot customers’ issues. You will support our customers in making the most of our products. You will be taking on projects either within/with other teams to create a company-wide impact.**Requirements**:- At least 2 years of experience in a similar role- Experience with enterprise customer accounts is required- Technical experience supporting Linux-based products- Composing SQL queries and working with Databases- Working with Docker/Kubernetes-based environments is preferred- Experience with Scripting languages (Bash, Python or equivalent) is preferred- BS degree in CS or equivalent is preferred- Enjoy working with customers using excellent communication and problem-solving skillsThe choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly _me _days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.