Customer Support Associate- Remote

hace 2 semanas

Tijuana, México Printful A tiempo completo

**Printful helps artists and entrepreneurs transform their ideas into thriving ecommerce businesses. We fulfill and ship custom clothing, accessories, and home & living items. We’re one of the world’s leading printing, warehousing, and fulfillment companies, and among the fastest-growing businesses in the US and Europe.****We started out in 2013 as a small team of 6 people in Latvia and the US. Now, 8 years later, our team consists of more than 1,800 employees around the world. After seeing explosive growth in 2020, we’re proud to have achieved unicorn status (valued at over $1 billion).****We’ve fulfilled more than 40M items and opened 10 facilities to provide the best service for our customers across the globe. Our fulfillment centers are located in Los Angeles (CA), Charlotte (NC), Dallas (TX), Riga (Latvia), Tijuana (Mexico), Toronto (Canada), Barcelona (Spain), and Birmingham (UK).****Learn more about who we are in this video and see what we’ve been up to on our news page****Our goals are ambitious, so we’re constantly looking for creative and driven minds who’ll help us reach new heights. If you’re up for a new challenge—join our amazing team**Customer Support AssociatesWe have a hiring bonus of $2,000 pesos some restrictions applyPrintful helps artists and entrepreneurs follow their passions and transform their ideas into thriving ecommerce businesses. With 300K+ customers using our services, we’re one of the world's leading printing, warehousing, and fulfillment companies. Since opening in 2013, we’ve printed 35M+ items and have expanded our team to 1,800+ employees worldwide. In 2020, we significantly increased our operations in Mexico and continue to see explosive growth. At Printful, we strive for quality in all we do. That’s why our Customer Support Team has an in-depth knowledge of our company products and programs to help our customers succeed. We’re looking for a motivated Customer Support Specialist to join our team and guide the customer experience with Printful.As a customer support associate you will:Make our customers feel seen and heard with prompt, accurate, kind, and responsive repliesPrintful customers need help with a variety of challenges including setting up their store, using our tools, managing their orders, and promoting their businesses. Our Customer Support Associates help them with all of this and more.A Printful Customer Support Associate must:Have previous experience in online Customer SupportHave excellent command of spoken and written EnglishBe helpful, responsible, and preciseHave a positive working attitudeBe cool and collected under pressure while corresponding with customersBe able to focus on multiple tasks and divide their attention accordingly**Experience**:- Customer Support: 1 year (preferred)- Call Center: 1 year (preferred)

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    We started out in 2013 as a small team of 6 people in Latvia and the US. Now, 8 years later, our team consists of more than 1,800 employees around the world. After seeing explosive growth in 2020, we're proud to have achieved unicorn status (valued at over $1 billion).We've fulfilled more than 40M items and opened 10 facilities to provide the best service...

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