Customer Service Bilingual Agent

hace 3 semanas

Monterrey, México Sutherland A tiempo completo

**Description**Sutherland is seeking a motivated and passionate person to join us as a Customer Service Representative. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you**What make us different?**Our workforce has thrived in an environment of diversity of thought, experience, and background. We celebrate our diversity and embrace it whole-heartedly.

There is no place for disrespect. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of** One Sutherland Team, Playing to Win.****Customer Service Representatives on this position get to**:Deliver world class customer support and build customer satisfaction and loyalty by troubleshooting all inquiries regarding streaming products over the phone and online.- High school diploma or GED (might be unfinished)- Excellent verbal and written communication skills in English and Spanish- Customer service experience- Proficient in tech-related elements (i.e., Amazon Fire TV, Chromecast, Roku, iOS, Android, etc.)- Good judgment indecision-making to deliver exceptional customer support routinely always- Basic PC keyboarding skills: basic Microsoft Office (Outlook, Word, Excel) experience required- Call center experience strongly preferrable**Other Requirements**:- **Must** be available for weekend (Saturday & Sunday) hours- Most Call Center employees work on a shift basis, and as such will be required to periodically rotate shifts and regular days off**We offer**:- Direct hiring since day 1- Fully paid training- Competitive salary and growth opportunities- 40 hours per week- 2 days off- Performance- All law benefits- Food coupons- Annual merit increase opportunity

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