Trainer
hace 7 días
The Training Lead will support the Training Manager in designing, developing and delivering training curriculum, policies & procedures, and systems documentation for the Consumer Deposits support staff. In this role, you will help shape Axos’s Consumer Banking Learning & Development strategy and policies. You will work with call center leadership, internal teams, and cross-functional stakeholders.- Enhance and support the onboarding experience for all Consumer Deposit supportmembers, primarily within the Contact Center.- Assist in the development and implementation of educational and developmentalprograms.- Assess the outcomes of training programs to increase retention, proficiency, andconfidence among new hires. Aid in the creation and dissemination of communicationmaterials for new product launches and workflow updates.- Contribute to the development of training curricula aimed at promoting brand awareness,product knowledge, and cross-selling initiatives.- Assist in developing and maintaining an internal knowledge base to ensure frontline staffhave easy access to current supporting materials, guidelines, and workflow documentation.- Collaborate with the call center manager to facilitate or develop onboarding and refreshertraining sessions.communication, and organizational skills.
Experience
with training program development,implementation, and impact assessment is crucial.experience in a similar role in financial services or L&D in a regulated industry.- Preferred educational background: A 4-year degree in Education, Human Resources, or arelated field is preferred. Business, Data Analytics, and other technical skillsets is ideal aswell.- Relevant certifications: Certifications in training and development or related technical areas(e.g., Excel) would be a plus. Tipo de puesto: Tiempo completoSueldo: $1.00 - $2.00 al mesExperiência:- Trainer: 3 años (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial
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