Lm873: Manager Premier Customer Care

hace 5 días

Cuautitlán, México Fedex LAC A tiempo completo

Customer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best Practices Implementation; Robust Solutions Offering for Complex and Critical Situations; EG/ER Business Reviews Preparation Participation; Customer Education on FedEx Products; Services; Tools and Required Regulatory; Industry Vertical & SME Support (e.g. Life Sciences; Aviation; e-Commerce; etc.); Learning & Development Design and Delivery Support; Network Building Across Functions; Customer Issues Anticipation & ResolutionInvolves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal.Planning & Organizing Skills, Judgement & Decision Making Skills, Leadership Skills, ProjectManagement Skills, Written & Verbal Communication Skills Two years University/College or equivalent. MAESTRO certification required. Language: Proficiency in English A moderate level (3-5 ) years business experience including two (2) years customer service/contact experience. Previous management or supervisory experience in a service environment strongly preferred.TOEIC Minimum 600 pts updateFedEx es ampliamente reconocida como una empresa de clase mundial. Nos sentimos honrados y orgullosos de ser reconocidos constantemente como un gran lugar para trabajar, un innovador en cuanto a tecnología y una de las empresas más admiradas y respetadas del mundo.FedEx es nombrada constantemente entre las marcas más valiosas y admiradas del mundo. Algunos de nuestros premios recientes incluyen:- 2020 - Empresas más admiradas del mundo de Fortune (#14 )- 2019 - Mejores lugares para trabajar de Fortune (#15)- 2019- Uno de los "mejores empleadores para la diversidad" de Forbes- FedEx LAC 2020 incluido en el ranking de Mejores lugares para trabajar en América Latina de Great Place to Work (#24)- 2021- FedEx México fue incluido en el Ranking GPTW por 18 años consecutivos- 2020- FedEx México recibió la Certificación CEMEFI por 13 años consecutivos respaldando a FedEx como empresa socialmente responsable- 2021 - FedEx Chile fue recertificado con Giro Limpio, un sello de la Agencia de Energía Sostenible que busca mejorar la eficiencia energética del sector de transporte terrestre, mediante la reducción del consumo de combustible y las emisiones de gases de efecto invernadero.- FedEx Uruguay 2019 seleccionado por GPTW entre las 5 mejores empresas para trabajarVea las oportunidades laborales actuales o busque según criterios específicos para encontrar trabajos que coincidan con sus intereses.

  • Lm873: Manager Premier Customer Care

    hace 5 días

    Cuautitlán, México Fedex LAC A tiempo completo

    Customer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best...

  • Senior Customer Care Manager

    hace 3 semanas

    Cuautitlán, México Fedex A tiempo completo

    A global logistics company seeks a Customer Support Manager in Cuautitlán, Mexico. The role involves overseeing representative activities, managing performance for key accounts, and providing coaching. Candidates should have a MAESTRO certification, 3-5 years of business experience, and strong leadership and communication skills. This position is...

  • Lm872: Manager Dedicated Customer Care

    hace 5 días

    Cuautitlán, México FedEx LAC A tiempo completo

    Customer Support;Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team);Dedicated Customer Support;Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). Management, support and follow-up on top accounts - $15M Revenue Generation / 40M Pcs - Performance Analysis...

  • Lm872: Manager Dedicated Customer Care

    hace 5 días

    Cuautitlán, México FedEx LAC A tiempo completo

    Customer Support;Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team);Dedicated Customer Support;Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). Management, support and follow-up on top accounts - $15M Revenue Generation / 40M Pcs - Performance Analysis...

  • Lm872: Manager Dedicated Customer Care

    hace 3 semanas

    Cuautitlán, México Fedex LAC A tiempo completo

    Customer Support;Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team);Dedicated Customer Support;Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). Management, support and follow-up on top accounts - $15M Revenue Generation / 40M Pcs - Performance Analysis...

  • Lm872: Manager Dedicated Customer Care

    hace 3 semanas

    Cuautitlán, México Fedex LAC A tiempo completo

    Customer Support;Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team);Dedicated Customer Support;Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). Management, support and follow-up on top accounts - $15M Revenue Generation / 40M Pcs - Performance Analysis...

  • Key Accounts

    hace 3 semanas

    Cuautitlán, México Fedex A tiempo completo

    A global logistics company is seeking a Customer Support Manager in Cuautitlán, Mexico. In this role, you will oversee representative activities, manage performance for key accounts, and provide coaching to ensure top-level service within the customer support team. Candidates should possess a MAESTRO certification and have 3-5 years of business experience...

  • Content Strategist – Global Oral Care

    hace 2 semanas

    Cuautitlán Izcalli, México Sunstar Global A tiempo completo

    SUNSTAR is a global company with Japanese roots which offers products and services to customers in more than 90 countries around the world.GUM, one of its oral care brands, offers a portfolio of solutions designed to accompany people through different life stages and oral health challengesTo join our passionate and dynamic Global Marketing Team, we are...

  • Customer Service Representative Ii

    hace 2 semanas

    Cuautitlán Izcalli, México Ecolab Inc. A tiempo completo

    Job Characteristics:Provides customer service support by processing purchase orders and customer requirements; provides prompt follow-up actions to customer inquiries and issues. Requires decision making skills in resolving customer problems, communicating issues, and maintaining customer data in the order entry and order processing systems.Education/Work...

  • Lm178: Specialty Customer Representative

    hace 1 semana

    Cuautitlán, México FedEx LAC A tiempo completo

    Lead or senior levels of these positions may:- Handle escalated or more complex issues,- Coordinate team activities or those of agency contract staff,- Support supervisor or manager activities,- Support the design, review and implementation of processes and procedures."**General Job Description**Under limited guidance completes the following tasks:- Provide...