Lm872: Manager Dedicated Customer Care

hace 4 semanas

Cuautitlán, México Fedex LAC A tiempo completo

Customer Support;Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team);Dedicated Customer Support;Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). Management, support and follow-up on top accounts - $15M Revenue Generation / 40M Pcs - Performance Analysis generation for each client.Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal.Planning & Organizing Skills, Judgement & Decision Making Skills, Leadership Skills, Project Management Skills, Written & Verbal Communication Skills - Two years University/College or equivalent. Language: Proficiency in English, TOEIC 750 min. Call center knowledge/experience. Three years management experience, in a service environment preferred.FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:- 2020 Fortune’s World Most Admired Companies (14th)- 2019 Fortune’s Best Places to Work (15th)- 2019 Forbes’s One of the “Best Employers for Diversity”- 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)- 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years- 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible- 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.- 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

  • Lm872: Manager Dedicated Customer Care

    hace 4 semanas

    Cuautitlán, México Fedex LAC A tiempo completo

    Customer Support;Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team);Dedicated Customer Support;Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). Management, support and follow-up on top accounts - $15M Revenue Generation / 40M Pcs - Performance Analysis...

  • Lm872: Manager Dedicated Customer Care

    hace 1 semana

    Cuautitlán, México FedEx LAC A tiempo completo

    Customer Support;Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team);Dedicated Customer Support;Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). Management, support and follow-up on top accounts - $15M Revenue Generation / 40M Pcs - Performance Analysis...

  • Lm872: Manager Dedicated Customer Care

    hace 1 semana

    Cuautitlán, México FedEx LAC A tiempo completo

    Customer Support;Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team);Dedicated Customer Support;Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). Management, support and follow-up on top accounts - $15M Revenue Generation / 40M Pcs - Performance Analysis...

  • Lm872: Manager Dedicated Customer Care

    hace 2 días

    Cuautitlán, Méx., México Fedex LAC A tiempo completo

    Customer Support;Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team);Dedicated Customer Support;Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). Management, support and follow-up on top accounts - $15M Revenue Generation / 40M Pcs - Performance Analysis...

  • Lm872: Manager Dedicated Customer Care

    hace 2 días

    Cuautitlán, Méx., México Fedex LAC A tiempo completo

    Customer Support;Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team);Dedicated Customer Support;Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). Management, support and follow-up on top accounts - $15M Revenue Generation / 40M Pcs - Performance Analysis...

  • Lm873: Manager Premier Customer Care

    hace 1 semana

    Cuautitlán, México Fedex LAC A tiempo completo

    Customer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best...

  • Lm873: Manager Premier Customer Care

    hace 1 semana

    Cuautitlán, México Fedex LAC A tiempo completo

    Customer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best...

  • Senior Customer Care Manager

    hace 4 semanas

    Cuautitlán, México Fedex A tiempo completo

    A global logistics company seeks a Customer Support Manager in Cuautitlán, Mexico. The role involves overseeing representative activities, managing performance for key accounts, and providing coaching. Candidates should have a MAESTRO certification, 3-5 years of business experience, and strong leadership and communication skills. This position is...

  • Key Accounts

    hace 4 semanas

    Cuautitlán, México Fedex A tiempo completo

    A global logistics company is seeking a Customer Support Manager in Cuautitlán, Mexico. In this role, you will oversee representative activities, manage performance for key accounts, and provide coaching to ensure top-level service within the customer support team. Candidates should possess a MAESTRO certification and have 3-5 years of business experience...

  • LM216: Dedicated Customer Care Representative-4

    hace 2 semanas

    Cuautitlán Izcalli, México FedEx A tiempo completo

    Implica contacto en línea y telefónico con clientes externos/internos dentro de una área funcional y completa cualquier administración relacionada.Descripción General Del PuestoBajo supervisión general realiza las siguientes actividades:Soluciones de seguimiento y monitoreo (incluida la prevención)Atención al cliente dedicada, como: crear cuentas,...