Technical Support Representative
hace 2 semanas
The purpose of the Service Technician position will be to provide technical service and support to Allprintheads customers. This position is remote but would require traveling to Anaheim, CA, at least three times a month.**ESSENTIAL JOB FUNCTIONS INCLUDE**:- Installation of digital printing equipment from Mimaki and other brands.- Uses Internal liaison between customer support, sales, and field service technicians.- Provide on-site service and support to Allprintheads customers located in North America.- Assist Customer Service with internal processes and complete documentation such as customer complaint forms.- Assist Customer Care/Purchasing with correctly identifying printer/equipment part numbers using printer schematics.- Create custom profiles to provide customer samples for the sales team.- Full-service report after each customer visit. Identify new sales opportunities while troubleshooting technical issues on the site.- Create samples for the sales team.- Travel will be required if required for on-site technical support.**JOB SPECIFICATIONS**:- I have more than five years of experience with digital printers, especially from Mimaki.- More than two years of experience in the têxtile industry. (Optional)- Technical knowledge of Mimaki, Mutoh, Roland, and HP printers preferred.- Knowledge of Raster Link, SAi Flexi, Wasatch, Caldera, or other RIP is preferred.- Customer service skills. Basic troubleshooting skills (mechanical/color management) performed over the phone.- Excellent verbal and written communication skills.- English Spoken. (70-80% Speak Proficiency / 60-70% Write Proficiency).- Speak and write clearly and understandably for internal and external relations. Technical knowledge of parts and products. English language proficiency.**KNOWLEDGE AND SKILLS**:- Ethics and Labor Standards: Maintain the highest ethical and labor standards while promoting the same attributes in co-workers and in others.- Ensure that all business activities with internal and external clients are conducted professionally and that all participants are held accountable to this high standard.- Communication: Express thoughts clearly, orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel.- Listen to understand input, feedback, and concerns. Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork.- Support cooperation. Demonstrates a commitment to the entire business and supports all initiatives (corporate and departmental) to help grow the business.- Cooperates fully with others to achieve organizational goals. He is discreet, courteous, and considerate. Take a positive outlook. He is respected and trusted by others. Continuous improvement and problem resolution: Identify and communicate suggestions to improve the work.- Uses technical and analytical skills to ensure that existing work practices are as efficient and profitable as possible. Performs root cause analysis and implements viable and permanent solutions to problems. He works with internal and external customers to develop solutions that meet the needs and goals of the entire company.Pay: $12,000.00 - $20,000.00 per month**Experience**:- Technical Support: 5 years (preferred)License/Certification:- Mimaki, Mutoh, Roland, HP Certification (preferred)Willingness to travel:- 75% (preferred)
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