Customer Service Associate
hace 3 semanas
Digital Forensics Corp. is seeking Customer Service with exceptional communication skills and technical aptitude to join our growing organization.JOB SUMMARY:- Supervise proper forensics/data recovery case assignment/creation- Serve as a customer liaison, and provide proactive solutions to clients- Collaborate with other departments to ensure customer satisfaction/expedited issue resolution- Assist clients with forensic data review, and educate them regarding software use- Generate deliverable reports for clientsRESPONSIBILITIES:- Act as customer advocate, maintain ownership of client request and ongoing communication.- Engage in cross-departmental collaboration with other departments (Sales, Analytics, Logistics) to ensure case progress, and customer issue resolution.- Conduct data entry to input client information into Customer Relationship Management (CRM) software.- Perform case assignment to appropriate members of the Sales Department.- Review forensic data with clients, train the client regarding digital forensics software suite use.- Support and maintain quality service culture in the Customer Service Department.- Develop high degree of proficiency with supported digital forensics software.- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy (Helpful, but not required)**Requirements**:- Experience in technical support environment (Preferred, but not required ).- Technical aptitude (hardware/software) and curiosity.- Exceptional critical thinking and problem-solving skills.- Experience in an inbound call center or direct customer relations is preferred.- Effective communication skills (written/verbal).- Ability to thrive in fast paced environment.Pay: $30,000.00 - $45,000.00 per monthAbility to commute/relocate:- 77500, Cancún, QRoo.: Reliably commute or planning to relocate before starting work (preferred)**Education**:- High school or equivalent (preferred)**Language**:- English (required)Work Location: In person
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Customer Service Associate
hace 3 días
méxico Safeguard Global A tiempo completoOur client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction. Position Summary The Senior Customer...
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Customer Service Associate Ii
hace 2 días
México UST Global A tiempo completo- 3 Openings- MEX **Role description**: - **Customer Service Associate II** - **Associate II - BPM**- ** Who We Are**: - Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered...
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Customer Service Associate Ii
hace 10 horas
México UST Global A tiempo completo- 3 Openings- MEX**Role description**:- **Customer Service Associate II**- **Associate II - BPM**- ** Who We Are**:- Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered...
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Customer Service Manager Mx
hace 2 semanas
México Concord Servicing A tiempo completoAs a **Credit Reporting Associate (Operational Compliance)**at Concord Servicing, you will investigate and resolve credit report disputes submitted by consumers, ensure compliance with the Fair Credit Reporting Act (FCRA) by thoroughly reviewing credit information, verifying accuracy, and addressing any discrepancies or potential errors related to a person's...
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Bilingual Virtual Customer Service Associate
hace 5 días
Edo. de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo**What qualifications do we need from you?** - Minimum age: 18 years old - Live in Ciudad de México, Jalisco, Nuevo León, Estado de México, Yucatán o Puebla. - Have the right to work in Mexico without restrictions - Strong communication skills in English & Spanish (both written and oral fluency) - Experience working with a computer - The availability to...
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Bilingual Virtual Customer Service Associate
hace 3 días
Edo. de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo**What qualifications do we need from you?**- Minimum age: 18 years old- Live in Ciudad de México, Jalisco, Nuevo León, Estado de México, Yucatán o Puebla.- Have the right to work in Mexico without restrictions- Strong communication skills in English & Spanish (both written and oral fluency)- Experience working with a computer- The availability to work...
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Senior Associate Specialist, Customer Service
hace 14 horas
Ciudad de México, Ciudad de México Celanese International Corporation A tiempo completoOverviewThe Senior Associate Specialist Customer Service is responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, and complaint handling....
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Sr Customer Service Associate
hace 2 semanas
México Resideo A tiempo completoYou will communicate with other departments such as sales, logistics, category managers, etc., to resolve customer issues and order discrepancies. You will help ADI Global be the customer's top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex...
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Customer Service Representative
hace 3 semanas
México TATA Consultancy Services (TCS) A tiempo completoJob Profile: Customer Care Representative**Responsibilities**- Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.- Communicates with customers regarding service request or...
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Sr Customer Service Associate
hace 1 semana
México Resideo A tiempo completoYou will communicate with other departments such as sales, logistics, category managers, etc., to resolve customer issues and order discrepancies. You will help ADI Global be the customer's top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex...