Customer Service Manager Mx
hace 3 semanas
As a **Credit Reporting Associate (Operational Compliance)**at Concord Servicing, you will investigate and resolve credit report disputes submitted by consumers, ensure compliance with the Fair Credit Reporting Act (FCRA) by thoroughly reviewing credit information, verifying accuracy, and addressing any discrepancies or potential errors related to a person's credit history. The **Credit Reporting Associate** will communicate directly with consumers to understand their concerns and may handle cases involving alleged identity theft or fraud.As a **Customer Service Manager** for our Mexico (MX) operations, you will be responsible for overseeing the execution of customer service strategies and ensuring high levels of customer satisfaction within our service framework. Your role will encompass managing a diverse team, streamlining processes, and fostering an environment that promotes excellence in customer engagement.**Key Responsibilities**:- Develop and implement effective customer service policies and procedures to enhance customer satisfaction.- Lead, mentor, and coach customer service representatives to achieve high performance and meet service goals.- Monitor and evaluate team performance against targets and provide feedback aimed at continuous improvement.- Handle escalated customer inquiries and complaints professionally to ensure resolution.- Collaborate with other departments to enhance service delivery and customer experience.- Prepare and present reports on customer service metrics, trends, and improvement plans to senior management.- Identify training needs and facilitate training programs for the customer service team.- Ensure compliance with company policies, procedures, and regulatory requirements.**Requirements**:**Qualifications**:- Bachelor's degree in Business Administration, Management, or a related field.- Minimum of 5 years of experience in a customer service management role, preferably within the financial or servicing industry.- Proven leadership capabilities and experience managing diverse teams.- Strong analytical and problem-solving skills.- Excellent verbal and written communication skills in both English and Spanish.- Proficiency in MS Office Suite and customer service software.- Ability to work under pressure, manage multiple tasks, and prioritize effectively.- Willingness to travel as necessary for training, meetings, or operational needs.**Benefits**Salary 40,000 mxInternet Bonus 1,000 mxBonus 20,000 mxVouchery Bonus 2,000mxMedical InsuranceLife InsuranceDental Insuranc
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Customer Service Assistant
hace 2 semanas
Edo. de México Bausch Health Companies A tiempo completoCustomer Service Assistant (7494)**Career Opportunities: Customer Service Assistant (7494)**Requisition ID **7494** - Posted - **Mexico** - **Pharma** - **MX - Grossman** - City (4)vacantevacantevacanteBausch Health is an EEO/AA employer M/F/D/V.
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Customer Service Manager
hace 2 semanas
México Tele-Help A tiempo completoTele-Help is Mexico & Las Vegas-based business process organization (BPO); we focus on providing skilled staff to our partners in the United States and Europe. The Founder recognized an unmet need for remote Spanish-speaking employees in the U.S and the underutilized parallelism between Mexico and the U.S. Leveraging the understanding of the U.S, standard...
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Customer Service Manager
hace 3 semanas
México AMResorts A tiempo completo**CUSTOMER SERVICE MANAGER**Work to turn vacation dreams into life-long memories by becoming a part of the Apple Leisure Group (ALG) in Amstar team! We strive to be the first choice in vacation travel, enriching lives and uniting the world.Grow your career as a Customer Service Manager with Apple Leisure Group. In this role, you will administer customer...
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Service Manager
hace 5 días
Ciudad de México, CDMX Atos A tiempo completo**SERVICE MANAGER**: - Publication Date: Oct 8, 2024- Ref. No: 522029- Location: Mexico City, Mexico city, MX, 06600Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital,...
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Customer Service Manager
hace 2 semanas
Ciudad de México, Ciudad de México Innomotics A tiempo completoWe are looking for a Customer Services Manager to join our team at Innomotics. The Industry-Leader of Motors and Drives Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all the world's most essential industries. Today, we are bringing the...
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Customer Service Manager
hace 2 semanas
México Trust People A tiempo completoDescripción Como Customer Service Manager, tu responsabilidad principal será liderar y dirigir al equipo de servicio al cliente para garantizar el cumplimiento y superación de los estándares establecidos. Esto se logra mediante el seguimiento de SLAs, la implementación de soluciones efectivas para los clientes, el cumplimiento de los KPIs, Ofrecemos...
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Customer Service Manager
hace 2 semanas
México Trust People A tiempo completoDescripciónComo Customer Service Manager, tu responsabilidad principal será liderar y dirigir al equipo de servicio al cliente para garantizar el cumplimiento y superación de los estándares establecidos. Esto se logra mediante el seguimiento de SLAs, la implementación de soluciones efectivas para los clientes, el cumplimiento de los KPIs,Ofrecemos...
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Customer Experience Manager
hace 2 semanas
Ciudad de México MaryRuth's A tiempo completoFlThe Customer Experience Manager plays a critical role in leading and developing a high-performing team dedicated to delivering exceptional service to our customers and internal partners. This position oversees Customer Experience Team Leads, agents, and other individual contributors, ensuring alignment with company standards while driving continuous...
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Customer Service Manager
hace 4 semanas
México PlacidWay A tiempo completo**Responsible for supervising customer service agents and other staff. Trains, coaches, and mentors employees on how to deliver the best customer service possible.**Main Responsibilities:- Active discussions and coordination with customers and account management- Hire and train customer service agents- Train new hires on CRM and basic processes- Develop...
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Customer Success Manager
hace 3 días
méxico Darktrace A tiempo completoJoin to apply for the Customer Success Manager role at Darktrace Join to apply for the Customer Success Manager role at Darktrace Get AI-powered advice on this job and more exclusive features. Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the...
