UX Researcher

The Business Development Officer is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.**Responsibilities**:- Utilize all possible channels to source quality new-to-bank clients with potential to generate business across lending, treasury, capital markets, cash management products.- Responsible for the entire process of new client acquisition from identifying prospects, delivering customized financial service solutions to completing facility availment.- Facilitate client on-boarding process by resolving operations and service issues that may arise.- Work in preparing credit assessments and monitoring risk issues by liaising with clients on any document deficiency or requests for more information.- Follow up with clients on offer acceptance and confirm the facility is successfully availed.- Keep supervisor informed about key changes in market conditions, trend, clients information, etc., and escalate potential issues and concerns promptly.**Qualifications**:- Bachelor's degree in finance, economics, commerce, engineering or related disciplines- 2-5 years relevant commercial banking experience- Good record of proactively building relationships with product and credit review/approval partners- 2-3 years relevant UX experience**Education**:- Bachelors/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Resoponsabilidades y skills de UX Researcher- Trabajar de la mano con un equipo de diseño, negocio y tecnología para desempeñar un papel clave en la toma de decisiones de diseño para el producto asignado- Armar en conjunto con equipo de Citibanamex la estrategia de investigación para proyectos asignados- Emplear métodos de investigación cualitativa y cuantitativa ( entrevistas con usuarios y stakeholders, encuestas, usability testing, investigaciones etnográficas, ab testing, card sorting, diary study, statistics, concept testing, usability evaluation, benchmark, tree testing, competitor analysis)- Moderar y conducir entrevistas y usability test- Análisis de datos rápidos pero exhaustivos para crear resultados fáciles de consumir y comunicar oportunidades detectadas de manera concisa y convincente a todos los níveles del equipo- Compartir los hallazgos de la investigación de manera clara- Traducir los resultados de la investigación en recomendaciones procesables- Autonomía y responsabilidad para cumplir con las entregas en conjunto con equipos de Citibanamex en las fechas estipuladas- Entender las necesidades de negocios- Estimar tiempos y asignación de recursos para cumplir con las entregas- Facilidad de comunicación con diferentes stakeholders de diferentes níveles- Facilidad para presentar hállazgos de investigación y resultados de análisis de forma clara- **Job Family Group**:Commercial and Business Sales- **Job Family**:Commercial Business Development- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting