IT Service Desk Agent
hace 3 semanas
Important company in the sector is searching for L1 Service Desk AgentYou will be responsible for providing technical assistance. Answer queries, isolate problems, determine and implement solution.Duties and Responsibilities:- Applies understanding and knowledge of information systems products and services to assist users.- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.- Coordinates referrals to appropriate technical, professional, or service personnel.- Receives and prioritizes issues and forwards using appropriate escalation procedures.- Walk customer through problem-solving process.Knowledge & Experience:- Basic Network configuration- Proficient in Excel- Ticket Creation (Service Now)- VPN- Active Directory- Windows Users configuration- Remote Desktop Troubleshooting- Local and network printers configuration- Proficient in Outlook- Basic Computer Software KnowledgeSkills & Abilities:- Advanced English Skills (B2+)- Typing SkillsWorking Conditions:40 hrs / specification: Full time 8:30hrs daily includes 30min lunch & 2 breaks of 15min / 2 continued off days between the week (not on weekends) /The schedule will be assigned by WF & it’s fixed once they reach operations,(*Not rotating shifts, *No option for restrictions or exceptions)Attendance: Temp WFH & On-site attendance availability.Operations work window is 24hrsso the common shifts assigned are:Morning 7:00am - 4:00pmEvening 1:00pm - 10:00pmNight 10:00pm - 7:00amTraining schedule is 9hrs: 7am - 4pm**Salary**: $25,000.00 MXN**Benefits**:Salary paid biweeklyFund Tax Free Savings for 7% of basic salary with the limits established by lawMajor Medical Expenses (which start 30 days after admission)Food Stamps for 5% of basic salaryVacation BonusVacation as established by lawChristmas BonusFood Aid: 1% of basic salaryDaily attendance award: 2.7% of basic salaryBenefits in kind: o Life insurance o Funeral expenses insurance.Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $25,000.00 al mesBeneficios:- Días de paternidad superiores a los de la ley- Seguro de gastos médicos mayores- Seguro de vida- Trabajar desde casaHorario:- Turno de 10 horasEducación:- Licenciatura terminada (Deseable)Idioma:- Inglés (Deseable)
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Agente de Service Desk Nivel 1
hace 2 semanas
Saltillo, México Open Service A tiempo completo**Agente de Service Desk Nível 1** Escolaridad: técnico en sistemas, carrera a fin a sistemas (terminada, titulado o trunco) Experiência en soporte técnico remoto o en sitio (6 meses a 1 año) Experiência en actividades como: - Altas, bajas y reseteo de cuentas de active Directory - Configuración de accesos - Configuración de scanners e impresoras...
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Service Desk
hace 2 semanas
Saltillo, México Hexaware Technologies A tiempo completoWe are looking for someone with the following skills: - **Resolve IT Support Requests**: If possible, the service desk analyst will directly resolve user technical issues as they arrive. It can involve remotely accessing the user’s computer and making changes to their system and settings. - **Escalate Advanced Cases**: The service desk analyst will...
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It Service Desk Analyst
hace 3 semanas
Saltillo, México Precision Resource A tiempo completoDescripción del trabajo Dependable. Enthusiastic. Driven to succeed. Precision Resource builds excellence into everything we do. Do you? Family-owned for over 70 years, Precision Resource is a leading global supplier of precision metal components and assemblies using a fineblank production method. We provide solutions to quality, cost and production...
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IT Service Desk Support Specialist
hace 1 semana
Saltillo, México Prodensa A tiempo completoEmpresa líder mundial de giro automotriz se encuentra en búsqueda de profesionales para el área de sistemas. **Requisitos**: Licenciatura/ Ingeniería terminada con Título / Cédula Inglés Intermedio avanzado (INDISPENSABLE) - 2 años de experiência. - Sistemas operativos basados en Windows, aplicaciones de Microsoft Office y otros paquetes de...
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IT Service Desk Support Specialist
hace 3 semanas
Saltillo, México Prodensa A tiempo completoEmpresa líder mundial de giro automotriz se encuentra en búsqueda de profesionales para el área de sistemas.IT Service Desk Support Specialist**Requisitos**:Licenciatura/ Ingeniería terminada con Título / Cédula (NO CARTA PASANTE)Inglés Intermedio avanzado (INDISPENSABLE)**Requisitos y conocimientos necesarios**:2 años de experiência.Administración...
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Service Desk Soporte Técnico Jr
hace 2 semanas
Saltillo, México Open Service A tiempo completoPor crecimiento, queremos invitarte a formar parte de nuestras filas de talento como: Soporte Tecnico SISTEMAS, Soporte Tecnico Horario Rotativo Turno matutino 7:00 am a 4:00 pm (presencial) Turno Vespertino de 1:00 pm a 10:00 pm(Home Office) Nocturno de 10:00pm a 7:00 am(Home Office) Turno Vespertino, Nocturno y fin de semana Home Office los descansos son...
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Help Desk
hace 1 semana
Saltillo, México HRO A tiempo completoWe are looking for a **Help Desk - Trilingual Agent** specialist to provide support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by...
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IT Service Desk Analyst
hace 2 semanas
Saltillo, México Steelcase A tiempo completo**IT Service Desk Analyst** We are hiring a **What You Will Be Doing**: - Investigate, diagnose, research and where possible, resolve incidents / requests from customers / users, using all available resources (i.e., knowledge base, online resources, etc.), consult with colleagues or coordinate / expedite and redirect tickets to other competent teams. -...
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IT Service Desk Support Specialist
hace 1 semana
Saltillo, México Grupo Prodensa A tiempo completo_Empresa líder mundial de giro automotriz se encuentra en búsqueda de profesionales para el área de sistemas._ - Requisitos:_ **Licenciatura/ Ingeniería terminada con Título / Cédula** **Inglés Intermedio avanzado (INDISPENSABLE)** - 2 años de experiência. - Sistemas operativos basados en Windows, aplicaciones de Microsoft Office y otros paquetes...
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Service Desk Ti
hace 2 semanas
Saltillo, México ZENTIUS A tiempo completoEn Zentius solicitamos**:ESPECIALISTA EN SERVICE DESK** **Actividades principales**: - Generales de soporte (instalación y configuración de computadoras, sistemas operativos, equipos de red, aplicaciones, mantenimiento preventivo y correctivo, participar en capacitaciones, atención a usuarios y clientes sobre avance y solución de su solicitud). - Mesa...
