Customer Care Executive

hace 1 semana


Monterrey, México Parrot Software A tiempo completo

**Responsabilidades**- Atender el 100% de las llamadas y correos asignados de los clientes en tiempo y forma.- Cumplir con el tiempo de resolución completa menor de 12 horas.- Mantener la satisfacción del cliente en cada interacción en >95%.- Mantenerse actualizado en los procesos, herramientas y funcionalidades de la solución para brindar soluciones de calidad a nuestros clientes.- Documentación de casos en canales adecuados para identificar áreas de oportunidad en el producto.- Resolver cada incidencia con una alta calidad de servicio, coherencia en la resolución y registro correcto en las herramientas.- Propiedad e independencia en la resolución de casos técnicos y administrativos.**¿Que necesitas?**- Ubicación MTY- Experiência en soporte técnico 6 meses- Conocimiento intermedio de excel- Nível superior en ingeniería en sistemas o TICS o equivalente- Conocimiento avanzado de sistemas Windows y Android- Comprensión en instalación y funcionamiento de hardware y redes- Conocimiento de configuración de impresoras térmicas- Conocimiento de uso de software de punto de venta. (deseable)- Experiência en el uso de Zendesk (deseable)**¿Que buscamos?**- Perfil orientado en resolución de problemas, atención al detalle y servicio al cliente.- Excelente habilidad de comunicación oral y escrita.- Adaptación al cambio constante.


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