Senior Principal Consultant

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._**_ _**- Responsibilities_- _Administer regular production system support, including researching, diagnosing and resolving data integrity issues, system bugs, etc._- _Open and track support tickets as needed and follow through with open issues reported from all business owners_- _Follow up on production process failures, ensuring timely coordination of resolution and communication._- _Evaluate current HR processes, technology and user requirements to develop technology solutions in support of business priorities._- _Conducts analysis, identifies root causes and provides recommendations that influence business solutions._- _Support Sarbanes Oxley (SOX) compliance audit requests._- _Troubleshoot and remotely support time clock installations._- _Use standard techniques to elicit and document business requirements, effectively identify process inefficiencies and make suggestions for modifications_- _Elicit business requirements from business partners on smaller initiatives, leading the project through development, system integration testing and user acceptance testing._- _Conduct system integration testing utilizing quality assurance best practices and documentation._- _Consistently demonstrate analytical thinking both through verbal and non-verbal communications that is consumable by peers and management._- _Ability to handle multiple assignments efficiently and provide suggested priorities to manager._- _Open to learning additional technologies and integration practices._- _Actively participate and take personal ownership in career through self-assessments, mid-year and annual reviews, goal setting and performance management._- _Adapts to growth and change, is open to and generates new ideas. Handles pressure well, adjusts plans to meet the changing needs of a rapidly growing organization while simultaneously looking for foundational improvements._- _Other duties as assigned._**_ _**- Qualifications we seek in you_- Minimum Qualifications / Skills_- _Professional Business Analyst experience in an Agile/Scrum Software Development environment._- _Software Quality Assurance experience_- _Test planning, use case development, test script creation and quality assurance_- _MS Office, Visio, PowerPoint, MS Project_- _Experience with MS Development Technologies, including VB6,.Net, SQL Server, SSRS, SSIS, etc_- _Requirements gathering and documentation skills_- _Process and technical writing skills_- _Ability to work on multiple projects/tasks simultaneously_- _Proven organizational and time- management skills_- _Bachelor’s degree in Computer Science, or equivalent in related job experience_**_- **- Preferred Qualifications/ Skills_- _Experience in a ski resort or hospitality field_- _Work order system experience, such as Heat, Jira, etc._**_ _****_Job_**_Senior Principal Consultant_**_ Primary Location_**_Mexico-Zapopan_**_ Schedule_**_Full-time_**_ Education Level_**_Bachelor's / Graduation / Equivalent_**_ Job Posting_**_Jan 17, 2025, 2:45:17 AM_**_ Unposting Date_**_Ongoing_- Master Skills List_Consulting_- Job Category_Full Time_