Customer Service Representative Ii
hace 6 días
**Customer Service Representative Cuauhtémoc, Mexico City****Responsibilities**:- Enhance organization reputation by providing clients with a first class customer service experience.- Assist customers with navigating our website, statements, contracts, orders, and billing inquiries.- B2C: Provide post-sale support to customers, assist with order status inquiries and guide customers on gift card usage.- B2B: Set up terminals and point of sale systems, troubleshoot system issues, generate and interpret transaction reports.- Utilize strong problem-solving and people skills to ensure first call resolution.- Build and maintain strong relationships with clients and fellow team members.- Work closely with additional internal departments and teams to understand and ensure the proper course of action is taken.- Thoroughly document inquiries and outcomes for accurate tracking and analysis.- Seeks, understands, and implements the client’s expectations.- Actively participate in team/ departmental meetings to provide feedback and improve the overall work environment.- Meet and or exceed department performance metrics.**Qualifications**:**Education & Requirements**:- High school diploma or equivalent is _required._- Associates Degree or higher is _preferred._- Knowledge of customer service core principles and practices.- Familiarity with the Microsoft Office Suite.- Experience in the banking or credit card processing industry preferred, but not required.- Excellent listening, oral, and written communication skills.- Friendly and enthusiastic personality.- Incredible attention to detail.- Goal and results oriented.- Resourceful and motivated to learn- Multilingualism is an asset (French, Spanish, Portuguese)- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class._Tipo de puesto: Tiempo completoSueldo: $22,000.00 - $25,000.00 al mesBeneficios:- Aumentos salarialesTipo de jornada:- Turno de 8 horasLugar de trabajo: remoto híbrido en 06760, Roma Sur, CDMX
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Customer Service Representative Ii
hace 6 días
Roma Sur, México Givex A tiempo completo**Customer Service Representative Cuauhtémoc, Mexico City** **Responsibilities**: - Enhance organization reputation by providing clients with a first class customer service experience. - Assist customers with navigating our website, statements, contracts, orders, and billing inquiries. - B2C: Provide post-sale support to customers, assist with order...
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Customer Service Representative
hace 6 días
Roma Norte, México LOIACONO A tiempo completo**Customer Service Representative - Travel & Health Insurance - CDMX** - Híbrido: 60% Home office, 40% presencial - Full-time job - Colonia Roma Norte, CDMX -_ - Salary: $19.000 MXN gross ($17.000 MXN after tax)._ **About the company** Our client is a US company established in Mexico for more than 10 years that provides health and travel insurances to...
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Customer Service Representative
hace 6 días
Roma Norte, México LOIACONO A tiempo completo**Customer Service Representative - Travel & Health Insurance - CDMX**- Híbrido: 60% Home office, 40% presencial - Full-time job - Colonia Roma Norte, CDMX -_- Salary: $19.000 MXN gross ($17.000 MXN after tax)._**About the company**Our client is a US company established in Mexico for more than 10 years that provides health and travel insurances to...
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Customer Service Representative
hace 1 semana
, Roma Norte, CDMX, México Remote Hive LLC A tiempo completoWe are looking for a Customer Service Representative to join our team in Roma Norte, Mexico City. This is a great opportunity to work with a U.S.-based real estate services company that provides support to homeowners and tenants across different states.Schedule:Monday to Friday8:00 AM – 4:00 PM Mexico City timeCompensation and Benefits:MXN $18,000 net per...
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Customer Service Representative
hace 1 semana
Colonia Roma, México Remote Hive LLC A tiempo completoWe’re looking for a **Customer Service Representative** to join our fast-growing team! This is an exciting opportunity for someone who is looking to grow and develop within a company that’s expanding rapidly and values dedication, responsibility, and trustworthiness. **About the Role**: As a Customer Service Representative, you will be the first point...
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Customer Service Representative
hace 4 semanas
Roma Norte, México Remote Hive LLC A tiempo completoWe are looking for a **Customer Service Representative** to join our team in **Roma Norte, Mexico City**. This is a great opportunity to work with a **U.S.based real estate services company** that provides support to homeowners and tenants across different states.**Schedule**:- Monday to Friday- 8:00 AM - 4:00 PM Mexico City time**Compensation and...
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Customer Service Representative
hace 3 semanas
Roma Norte, México Remote Hive LLC A tiempo completoWe’re looking for a **Customer Service Representative** to join our fast-growing team! This is an exciting opportunity for someone who is looking to grow and develop within a company that’s expanding rapidly and values dedication, responsibility, and trustworthiness.**About the Role**:As a Customer Service Representative, you will be the first point of...
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Customer service representative
hace 2 semanas
Av. de los Insurgentes Sur, Col del Valle Centro, Ciudad de México, CDMX, Mexico Greeneon A tiempo completoCompany Description Our client, a US based company in the Biopharmaceutical sector is looking for a large number of Customer Service Representatives with a very good level of English based out of Mexico City (located around The World Trade Center). Job Description Responsibilities:Handles inbound sales and customer communication (calls, emails, click...
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Roma Sur, México Givex A tiempo completoClient Service Representative (French) Cuauhtémoc, Mexico City, Mexico **Overview** **Responsibilities**: - Enhance organization reputation by providing clients with a first class customer service experience. - Assist customers with navigating our website, statements, contracts, orders, and billing inquiries. - B2C: Provide post-sale support to...
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Bilingual Customer Service Representative
hace 2 semanas
Colonia Roma, México Remote Hive LLC A tiempo completo_Location: Roma Norte, Mexico City_- Schedule: Monday to Friday, 7:00 AM - 3:00 PM (Mexico City Time)_- Salary: $17,000 MXN per month with law benefits_Are you highly organized, proactive, and fluent in English? We are looking for **two Bilingual Customer Service and Administrative Representatives** to join our team in Roma Norte. In this role, you’ll...
