Tech Business Analyst

hace 2 semanas

Zapopan, México STAND 8 A tiempo completo

STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the worldAs a Technical Business Analyst, you will serve as a key liaison between business stakeholders and the technology team. This role involves analyzing business processes, gathering and documenting requirements, and ensuring that technological solutions align with business objectives. The Technical Business Analyst will play a crucial role in driving efficiency, innovation, and successful project outcomes.**Responsibilities**- The analyst will field support questions and take initial analysis of where the problem may lie. That includes helping to determine the severity of any issue.- The analyst will work with the development, infrastructure, and support teams to help establish causes and suggested remedies.- The analyst will be primarily responsible for creating and managing tickets to cover production support. This includes working with Change and Release control to adhere to SOX and regulatory procedures.- The analyst will participate in management of change control and release pipelines.- The analyst will look for and recommend process improvements and workflow automations.- The analyst will maintain a workboard (in Asana) to keep management and project leaders informed of status, efforts, and problems.**Requirements**:- Live in Uruguay, Argentina or Mexico- Understanding of server and network architecture- Understanding of web development structures- Familiarity with development, testing, and release cycles in an Agile development environment- Organizational skills, to prioritize tasks and adhere to deadlines- Willingness to occasionally work outside of regular business hours for critical production support issues- Attention to detail and precision- Comfort with reading and writing requirements and test scripts- Strong communication skills, both with end-users and with development groups- Bilingualism (Spanish, especially) to assist in communicating with a global workforce and user base**Nice to have**- Knowledge of specific tools and platforms- Microsoft Azure- MS SQL (T-SQL)- Slack (Workflow builder, etc.)- Asana (Workflow builder, etc.)- Service-Now- PowerShell- Office 365, including Excel macros- ETL tools such as Alteryx- Familiarity with the broadcast industry- Familiarity with signal distribution technologies- Experience with Automation and Workflow/Process tools- Development experience with OO (Java,.Net, C#...)

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