Customer Care Representative I
hace 2 semanas
**Primary Purpose**:Responsible for making outbound calls and providing effective quality customer service in regards to obtaining evidence of required property insurance. Assist borrowers, insurance carriers and/or agents, by providing detailed information on how to provide declaration pages; requests premiums to be paid; research to find policy and/or contact information**Essential Duties and Responsibilities**:The following is a summary of the essential functions for this job. Specific activities may change from time totime.- Must have excellent attendance- Must meet performance goals related to production and quality.- Deliver timely, accurate customer service ensuring the highest level of satisfaction- Make outbound telephone calls to borrowers, insurance carriers and/or insurance agents in regards to obtaining evidence of insurance, in an effort to update customer accounts and pay premiums on es-crowed loans.- Build customer service knowledge by taking initiative for learning additional processes, queues and client specific procedures to support customer in secondary areas and provide comprehensive, well informed responses to inquiries- Update records and note system as required- Able to meet and maintain production standards and attendance guidelines- Ability to work in fast paced environment- Flexibility in work hours and in changing environment- Expected to cross train to assist with multiple lenderJOB REQUIREMENTS**Minimum Skills and Competencies**:The requirements listed below are representative of the knowledge, skill and/orability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- High school diploma or general education degree (GED)- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)- Must possess effective verbal and written communication skills- Sound analytical skills- Solid work quality, accuracy and proficiencyDesired Skills:- Prior experience in research and/or sales, highly desirable- Mortgage Lending Call Center specific experience- 1+ years of experience in a Call Center
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Customer Care Representative
hace 1 semana
Tijuana, México Lingble A tiempo completo**Lingble is an all-in-one e-commerce solution that allows companies to sell their products directly to consumers globally through their own, highly customized online shops. We work with up-and-coming and well-established fashion brands in their domestic markets, as well as brands that sell exciting consumer goods in other industries that want to expand...
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Customer Care Representative I Los Pinos
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Tijuana, México North American Production Sharing A tiempo completo**C**ustomer**Care** Representative****What You**’**ll Do**:- Handle customer inquiries in a timely, professional, and friendly manner, adhering to Speck service level requirements.- Resolving customer issues and complaints, processing orders and returns, providing product information, and ensuring overall customer satisfaction.- Maintaining accurate...
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Customer Care Representative
hace 2 semanas
Tijuana, México Emprego MX A tiempo completoDescripción y detalle de las actividades As the Customer Care Representative, you will ensure that customers receive the best service possible through processing orders, dealing with incoming calls, and working together with other departments cross-functionally to ensure the best possible outcome for our customers. Contributing towards the strategy and...
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Customer Care Team Lead
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Tijuana, México Integon Service Co. A tiempo completoJob Summary:The Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoring representatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievement of department quality and productivity standardsKey Responsibilities:- Coach and...
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Customer Care Operations Specialist
hace 1 semana
Tijuana, México Integon Service Co. A tiempo completoThe Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoringrepresentatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievementof department quality and productivity standardsKey Responsibilities:Coach and develop customer...
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Customer Care Representative I
hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completo**Primary Purpose**: Responsible for making outbound calls and providing effective quality customer service in regards to obtaining evidence of required property insurance. Assist borrowers, insurance carriers and/or agents, by providing detailed information on how to provide declaration pages; requests premiums to be paid; research to find policy and/or...
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Bilingual Customer Service Representative
hace 1 semana
Tijuana, México SVC (Select VoiceCom) A tiempo completo**TIJUANA OFFICE OF SELECT VOICECOM**Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say,...
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Bilingual Customer Care Ambassador
hace 2 semanas
Tijuana, México Support Zebra A tiempo completoWe're hiring!**BILINGUAL CUSTOMER CARE AMBASSADOR**(_Spanish_)- Food & Beverage Industry Account_The Customer Care Ambassador is responsible for order taking, tackling customer issues, complaints, and inquiries head on - all while keeping customer satisfaction at the forefront of their decision-making and communication.Must have:- Minimum of 3 months work...
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Customer Care Representative
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Tijuana, México Taskus A tiempo completo**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
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hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completoPrimary Purpose:Responsible for answering high volume inbound calls and providing effective quality customer service in regards to property loans.Supportborrowers and agents by providing detailed information on how to service a loan, de-escalate calls and process.Essential Duties and Responsibilities:Following is a summary of the essential functions for this...