Bilingual Collections Representative
hace 3 semanas
Answer your calling and take the lead at our company. As a member of our Call Center team, you’ll work at the center of the action and redefine how customers engage with the latest product offerings, media and entertainment. It’s an opportunity to be the voice of AT&T - a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.Delivering best-in-class service is just the beginning. As a Bilingual Customer Service Representative, Credit & Collections, you’ll be part of a team of professionals dedicated to keeping our customers connected.Help customers manage various services (DIRECTV, Lan Line, Cell Phone, Internet). Achieve successful collection by providing billing support and negotiating overdue account payments, using various credit and collection techniques and resources. Advocate for our external and internal global customers on matters spanning from product and service issues to billing, orders and complaints. Provide premier customer service by working with various groups for billing, message, and issue resolutions. Advance your skill set by working in one or more of the multiple queues over various customer contact channels.**To be successful working on our Credit and Collections team, you’ll need to**:- Have effective communication and negotiation skills, being able to overcome objections and find solutions.- Be capable of managing to a variety of customer emotions and requirements.- Establish positive relationships with customers during every interaction.- Listen, respond, and resolve consistently on every call throughout your shift.- Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.- Advanced Conversational English to converse seamlessly with U.S. customers.- Personal Computer experience with Microsoft Windows and Office.- High school completion or one year of customer service.- Ability to work anytime during operating hours with two days off per week; we operate 7am to 9:15 pm Monday to Friday.- Previous experience in billing, collections, or similar roles is highly desired.***What’s in it for you? Start with the paycheck Our monthly compensation package is**:- Base Salary: MXN$18,225- Grocery voucher MXN $2,918- Restaurant voucher MXN $1,912***In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards**:- **New **Hospitalization indemnity and Funeral Insurance- 50% discount on five lines of AT&T Wireless service.- Vacation days, plus three personal days, life insurance, onsite medical and more.- Paid starting from your first day of training, including benefits.- Daycare discounts with participating child care centers.**When will training take place?**If hired, you´ll first attend a mandatory training class (fully paid) that may include time spent training at the office and at home. If you train and work at home, AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal. mobile**Is this a Work from Home Job?****What should my availability be?**This position requires you to be available to work any shift during the call center operating hours, including Holidays.
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Bilingual Collections Agent
hace 2 semanas
Guadalajara, Jalisco, México Lone Star Dealer Services A tiempo completoJob Description: Experienced Collections Agent (Automotive Dealer Services, BHPH is a plus)Company:Lone Star Dealer ServicesLocation:Guadalajara, JaliscoJob Type: Full-TimeIndustry:Automotive Dealer ServicesAbout UsLone Star Dealer Services delivers top-tierCollections solutionsfor automotive dealerships across the United States. We operate as the strategic...
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Bilingual Collections Agent
hace 4 semanas
Guadalajara, México Farmer & Wright A tiempo completo**Bilingual telephone collections person needed for rapidly growing cutting edge law firm.****We are seeking a telephone collections person who is self-motivated, can communicate effortlessly with clients, and bring them back onto a payment plan via an automated system.Also must be able to think outside the box to get tasks completed.This person should have...
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Bilingual Collections Agent
hace 8 horas
Guadalajara, México Farmer & Wright A tiempo completo**Bilingual telephone collections person needed for rapidly growing cutting edge law firm.****We are seeking a telephone collections person who is self-motivated, can communicate effortlessly with clients, and bring them back onto a payment plan via an automated system. Also must be able to think outside the box to get tasks completed. This person should...
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Bilingual Collections Specialist
hace 4 semanas
Guadalajara, México Farmer & Wright A tiempo completoBilingual telephone collections person needed for rapidly growing cutting-edge law firm.NOTE: THIS IS NOT A REMOTE OPPORTUNITY, YOU WILL BE ASKED TO WORK AT OUR OFFICE IN GUADALAJARA.We are seeking a telephone collections person who is self-motivated, can communicate effortlessly with clients, and bring them back onto a payment plan via an automated...
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Bilingual Collections Specialist
hace 4 días
Guadalajara, México Farmer & Wright A tiempo completoBilingual telephone collections person needed for rapidly growing cutting-edge law firm. NOTE: THIS IS NOT A REMOTE OPPORTUNITY, YOU WILL BE ASKED TO WORK AT OUR OFFICE IN GUADALAJARA. We are seeking a telephone collections person who is self-motivated, can communicate effortlessly with clients, and bring them back onto a payment plan via an automated...
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Bilingual Collections Representative Guadalajara
hace 1 semana
Guadalajara, México AT&T A tiempo completoThis is your opportunity to be the voice of AT&T - a global leader in communications and technology! As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly goals,...
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Bilingual Collections Representative Guadalajara
hace 1 semana
Guadalajara, México AT&T A tiempo completoThis is your opportunity to be the voice of AT&T - a global leader in communications and technology! As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly goals,...
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Bilingual Collections Specialist
hace 3 semanas
Guadalajara, México Farmer & Wright A tiempo completoBilingual telephone collections person needed for a rapidly-growing cutting-edge law firm.IMPORTANT: This is**NOT** a remote job opportunity. You will be required to work from the Guadalajara office, in Mexico.We are seeking a telephone collections person who is self-motivated, can communicate effortlessly with clients, and bring them back onto a payment...
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Bilingual Collections Specialist
hace 4 semanas
Guadalajara, México Farmer & Wright A tiempo completoBilingual telephone collections person needed for rapidly growing cutting-edge law firm.IMPORTANT: This is**NOT** a remote job opportunity.You will be required to work from the Guadalajara office, in Mexico.We are seeking a telephone collections person who is self-motivated, can communicate effortlessly with clients, and bring them back onto a payment plan...
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Bilingual Collections Specialist
hace 4 días
Guadalajara, México Farmer & Wright A tiempo completoBilingual telephone collections person needed for rapidly growing cutting-edge law firm. IMPORTANT: This is **NOT** a remote job opportunity. You will be required to work from the Guadalajara office, in Mexico. We are seeking a telephone collections person who is self-motivated, can communicate effortlessly with clients, and bring them back onto a payment...
