service desk
hace 1 semana
Andares Zone Key Responsibilities Provide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support. Respond to and manage tickets, calls, and instant messages , ensuring proper documentation and timely closure. Route and escalate issues to internal Level 2 and Level 3 support teams as required. Coordinate and manage relationships with external vendors and service providers for problem resolution. Administer user access provisioning and account management activities. Use the Incident Management System to log, track, and resolve incidents and service requests. Perform detailed troubleshooting, including log analysis, root cause investigation, isolation, resolution, and follow-up . Provide Level 1 remote desktop support in accordance with established SOPs. Escalate complex or unresolved issues to appropriate support specialists. Support the evaluation, installation, configuration, and setup of PC-based applications , including: Word processors Spreadsheets Presentation tools Email and communication systems Database management systems Troubleshoot client software and basic network connectivity issues . Identify, analyze, prioritize, and manage customer problems and complaints . Conduct limited end-user training and assist with the creation of training materials or procedures. Participate in ongoing training and departmental development activities . Perform routine maintenance updates in collaboration with IT teams and business units. Develop and maintain documentation , including standards, configurations, process flows, and diagrams. Ensure knowledge transfer and documentation of End User Computing (EUC) operations . Required Skills & Qualifications Experience in IT Help Desk, Desktop Support, or Technical Support roles Strong troubleshooting skills across hardware, software, and basic networking Familiarity with Incident Management / ITSM tools Excellent communication and customer service skills Ability to prioritize tasks in a fast-paced environment Experience supporting Windows-based systems and common enterprise applications Nice to Have Experience working with vendors and third-party support providers ITIL knowledge or certification Exposure to enterprise IT environments Why Join Us? Opportunity to work in a collaborative, growth-oriented IT environment Exposure to diverse technologies and business teams Continuous learning and development opportunities
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Service Desk
hace 2 días
Zapopan, México Intecfra A tiempo completo**¿Quiénes somos?**Intecfra, empresa dedicada al giro de venta y arrendamiento de equipo de cómputo y soluciones de TI en general, se encuentra en búsqueda de talento para su área de Mesa de Servicios. Únete al equipo como**:Ingeniero Service Desk**.**Funciones y actividades**:- Atención de incidentes y requerimientos en plataformas de Virtualización...
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Service Desk
hace 4 semanas
Zapopan, México Intecfra A tiempo completo_**¿Quiénes somos?**_- Intecfra, empresa dedicada al giro de venta y arrendamiento de equipo de cómputo y soluciones de TI en general, se encuentra en búsqueda de talento para su área de Mesa de Servicios. Únete al equipo como: Ingeniero Service Desk._- Funciones y actividades:_- _Atención de incidentes y requerimientos en plataformas de...
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Service Desk
hace 2 días
Zapopan, México Intecfra A tiempo completo_**¿Quiénes somos?**_ - Intecfra, empresa dedicada al giro de venta y arrendamiento de equipo de cómputo y soluciones de TI en general, se encuentra en búsqueda de talento para su área de Mesa de Servicios. Únete al equipo como: Ingeniero Service Desk._ - Funciones y actividades:_ - _Atención de incidentes y requerimientos en plataformas de...
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IT Service Desk
hace 3 semanas
Zapopan, México Intugo A tiempo completoWe are looking for an IT Service Desk to implement new and existing customer basic Managed Services.As our IT Service Desk, you will work with customers, vendors, and the assigned project manager to ensure managed networking services are deployed to support customers’ business needs.Qualifications:- English Proficiency- 2+ years of customer support...
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Agente de Service Desk
hace 2 semanas
Zapopan, México Cerebrito.com A tiempo completoNos encontramos en búsqueda de Agente Serivce Desk (Proyecto de 3 meses) Posición: Agente de Service Desk Sr Bilingüe Horarios de trabajo: lunes a viernes de 9 a 19 hrs, Un fin de semana al mes de guardia, con días de descanso compensados durante la semana. Lugar de trabajo: Av. Empresarios 135-Piso 4, Puerta de Hierro, 45116 Zapopan, Jal. Sueldo...
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Service Desk
hace 1 semana
Zapopan, México Epsilon Solutions A tiempo completoEmpresa dedicada a servicios tecnológicos, estamos conectados con las mejores empresas globales.Somos el enlace laboral de atracción de talento TI en México.Estamos en búsqueda de talento para la posición**:Service DesK L1/L2 IT Support** - Escolaridad: Bachillerato o Preparatoria concluida **Experiência**: - 1 año d**e...
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service desk
hace 1 semana
Zapopan, México HCLTech A tiempo completoAndares ZoneKey ResponsibilitiesProvide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support.Respond to and manage tickets, calls, and instant messages, ensuring proper documentation and timely closure.Route and escalate issues to internal Level 2 and Level 3 support teams as required.Coordinate...
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service desk
hace 1 semana
Zapopan, México HCLTech A tiempo completoAndares ZoneKey ResponsibilitiesProvide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support.Respond to and manage tickets, calls, and instant messages, ensuring proper documentation and timely closure.Route and escalate issues to internal Level 2 and Level 3 support teams as required.Coordinate...
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service desk
hace 1 semana
Zapopan, México HCLTech A tiempo completoAndares ZoneKey ResponsibilitiesProvide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support.Respond to and manage tickets, calls, and instant messages, ensuring proper documentation and timely closure.Route and escalate issues to internal Level 2 and Level 3 support teams as required.Coordinate...
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Analista de Service Desk
hace 3 semanas
Zapopan, México Intecfra A tiempo completo**¡INTECFRA TE ESTA BUSCANDO!**¿Te gustaría trabajar en una empresa líder en soluciones de TI?Somos una empresa dedicada a la venta y arrendamiento de equipo de cómputo e infraestructura de TI, estamos en búsqueda de talento para el área de TI como Analista de Service Desk.**Actividades**:- Recibir las llamadas realizadas por usuarios de tecnología...
