Technical Customer Support

hace 3 semanas

Desde casa, México Synthflow AI A tiempo completo

_This is a fully remote role, allowing you to work from anywhere in the world. _- _This role is directed at the US, meaning that some work in ET hours is required. _- _Salary: 35,000 - 45,000 EUR depending on location and experience._**About Synthflow**:At Synthflow, we’re building the easiest way for businesses to create AI-powered phone agents. It’s an exciting time at Synthflow: we’re early, fast-growing, and laser-focused on impact. Join us to do the best work of your career while helping businesses thrive.**About the Role**:We’re seeking a proactive and motivated **Technical Customer Support (L1)** to join our team. In this role, you’ll play a key part in ensuring a seamless experience for our customers by managing our customer support tools, handling customer inquiries, and assisting with operational tasks. This internship is a unique opportunity to learn, grow, and potentially transition into a full-time role at Synthflow.**What You’ll Do**:- ** Master Zendesk**: Handle 20-30+ new tickets per day in Zendesk, covering everything from billing issues to helping customers implement API requests.- ** Operational Assistance**: Handle tasks like processing refunds and supporting other operational needs as required.- ** Continuous Learning**: Stay on top of product updates and features to assist customers effectively.- ** Customer Advocacy**: Create bug reports and feature requests on behalf of customers, and advocate for their prioritization.- ** Product Improvement**:Test new features and functions before they are released to customers.**What You Bring**:- ** Eagerness to Learn**: Commitment to continuous learning and skill development, particularly in technical domains.- ** Technical Mindset**:Ability to distill complex technical concepts into clear, actionable solutions.- ** Strong Communication Skills**: Outstanding written communication skills, with ability to adapt tone and technical depth to audience.- ** Proactive Attitude**:Self-directed work style with strong independent decision-making capabilities.- ** Customer Passion**: Passion for customer support with drive to excel in fast-paced environments.**Why Join Synthflow?**:- ** Full-Time Potential**: Successful interns may be offered a full-time role, allowing you to grow with the company.- ** Ownership**: You’ll have real ownership over your work and see the impact of your contributions daily.- ** Early-Stage Excitement**: Be part of a small, agile team building something transformative.- ** Cutting-Edge Tech**: Work with innovative technology that’s reshaping how businesses interact with AI.- ** Remote Flexibility**: Work wherever you’re most productive—no commute, no limits.

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