Service Manager

hace 4 semanas

Ciudad del Carmen, México Resource Power Group A tiempo completo

**Responsibilities and Duties**- Manages and directs the day-to-day scheduling of the field service personnel.- Must have the knowledge and proficiency to offer guidance and direction to the field service personnel regarding technical service questions.- Periodically visits field service jobs to insure the quality of the service.- Manages the day-to-day tasks of the complete Miami workshop.- Maintains an organized workshop with all customer materials labeled and properly stored.- Conducts the workshops daily safety meeting and ensures all safety trainings are taken.- Responsible for ordering, maintaining, and controlling the workshop and field service tools.- Responsible for quoting service and workshop jobs.- Enters all orders, hours, and expenses into the operating system.- Issues and closes all service and workshop invoices from the operating system.- Maintains the service work in process (WIP) correctly labeled with the customer order information.- Offers exemplary customer service, including maintaining customer relationships and ensuring customer satisfaction for repeat business.- Efficiently manages the service departments productively to ensure it meets or exceeds the customer’s expectations.- Works with the General Service Manager to insure service personnel receive the appropriate technical, offshore, and safety trainings.- Will report to General Service Manager daily and weekly as required.- Collaborates with the other RPG Service Managers to effectively achieve positive results for RPG.- Is responsible for the overall profitability of the RPG Miami Service department.- Is able to establish a culture of professionalism and maintain an interactive team communication with a focus on a sense of urgency.- Contributes to help meet or exceed RPG’s customer expectations. As well as assist to achieve the Company’s initiatives while maintaining Caterpillar’s standards of excellence.**Qualifications and Skills**- Proven communication skills in a product sales management environment.- A college degree is preferred.- 5-10 years relevant work experience.- Bi-Lingual (English and Spanish) is preferred.- Knowledge of marine engines and/or power generation engine gen-sets.- Experience in servicing EMD and MaK engines is preferred.- Strong leadership skills with the ability to multitask in a fast-paced environment.- Superior level of business acumen and professionalism.- Service leadership experience.- Exceptional personal skills.- Outstanding communication and customer service skills.**Job Types**: Full-time, Contract**Education**:- Bachelor's (preferred)**Language**:- English (preferred)

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