Customer Practice Manager

7+ years of external or internal customer facing, complex and large scale project management experience;- Industry Experience in Financial Services, Telecom or Retail industries;- Experience with selling large scale consulting/professional services with recurring revenue from accounts/territory;- Business development experience including complex agreements and familiarity with compliance & security standards across the enterprise IT landscape;- Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion and ability to think strategically to assess customer marketplace circumstances, organizational readiness, and C-Level willingness to initiate conversations that lead to broader strategic transformation program.The Amazon Web Services Professional Services team is looking for Customer Practice Managers who can lead customer journeys that accelerate business outcomes. This role is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling transformational professional services programs.Key job responsibilities**This professional will drive the following**:- Execution of long-term strategic customer transformation roadmaps, having a high Bias for Action to Deliver Results in ProServe and Platform bookings in the near term.- Lead business outcomes leveraging strong verbal communication skills and the ability to articulate accelerated customer outcomes through cloud technologies- Develop a unified account plan and pursuit plan that aligns with AWS account team (platform sales)- Establish Executive relationships across Technology & Business groups, executive sponsorship of programs- Establish an internal network at AWS, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, Legal.- Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross-section of the customers’ business and the available cloud services- Deliver on annual bookings targets, negotiating and closing deals structured to align key customer goals and AWS Professional Services business objectives- Support scale through shared learnings and mechanisms across the Professional Services sales team.A day in the lifeInclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professionalAbout the teamAmazon Web Services (AWS) Professional Services is a global team of cloud experts helping our customers succeed, no matter what type of work they do. We’re a passionate group of strategic thinkers who anticipateour customers’ needs so we can deliver the right technologies and services at scale. It’s our customer-first mindset that allows us to build and innovate a new future in the cloud.Diverse ExperiencesWork/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.- Evidence of growth and achievement of professional services sales and delivery goals and targets.