Customer Support Jr

hace 2 semanas

Apodaca, México ABB A tiempo completo

**Customer Support Jr**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:The Customer Support is the first point of contact for customers and business partners. In this role and using your customer service skills and knowledge, you will aid the team by reacting to customer inquiries.**This position reports to**:Customer Support Manager**Your responsibilities**:- Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain. Management, and other internal and/or external teams.- Coordinates resolution with After-Sales Service and/or Spare Parts teams.- Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.- Proactively informs customers about issue status based on inputs and clarifies any questions.- Ensures a positive customer experience throughout the entire process.- Prepares and analyzes regular statistics (e.g. forecast) using available tools and collecting relevant information.- Tracks regular target performance and provides results to management.**Your background**:- A Bachelor´s degree in administration, financial, economics or similar.- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.- 1 year of experience.- Knowledge of principles and practices in customer service.- Knowledge of SAP.- English Advanced Level.- A collaborative, solution-focused approach, and strong written and spoken communication skills.**More about us**:

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