Sales Support Specialist

hace 5 días

Apodaca, México ABB A tiempo completo

**Sales Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Responsible to provide technical, order, and payment-related assistance/support to the internal and external customers. Coordinates with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction.

**This position reports to**:
Sales Support Manager - Customer support

**Your responsibilities**:

- Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
- Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts.
- Ensures a positive customer experience throughout the entire process.
- Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information.
- Tracks regular sales performance against the target and shares insights with the management.

**Your background**:

- Bachelor’s Degree in Electrical, Mechanical or Electromechanical Engineering.
- Four years of experience in Customer support.
- Knowledge and experience in Portfolio Management, Business Strategy and Market Intelligence.
- Experience in Manufacturing, Cost Accounting and Finance.
- Experience working with some ERP as SAP FICO model, Microsoft Office (advanced Excel).
- Strong Leadership, Attention to detail, self-critic and excellent customer service attitude.
- Advanced English level.

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