Customer Relations Specialist

hace 3 días

Jardines Universidad, México Sunwise Energy A tiempo completo

**Sunwise Energy** is a premiere Solar Installation and Smart Home service provider offering turnkey renewable energy solutions to its clients. We integrate all the aspects of solar sales and installations in-house to provide and guarantee our customers the best quality of service and maintenance.A career at Sunwise opens countless opportunities for employees to sharpen their skills, push limits, and uncover their potential. We'd love to hear from you if you’re ready for innovation, new challenges, and improving the world. Your journey with Sunwise begins here. Join usThe **Customer Specialist **position is a contributing member of a solar installation process. The Customer Specialist is responsible for completing the overall success of Sunwise Energy products.**Responsibilities**:- Customer Interaction, Handle inquiries, concerns, and feedback through various communication channels- Provide accurate and timely information to customers, addressing their needs and concerns effectively- Issue Resolution or complaints promptly and professionally.- Document and track customer interactions and resolutions- Develop and maintain a deep understanding of our products/services to provide knowledgeable assistance to customers- Keep abreast of product updates, promotions, and industry trends- Gather and analyze customer feedback to identify areas for improvement- Work closely with cross-functional teams to implement changes based on customer insights.- Build and maintain strong, positive relationships with customers.- Collaborate with internal teams to enhance existing processes and workflows to improve the overall customer experience.**Qualifications**:- 2+ experience in a customer service or customer experience role.- Professional English domain (C1+)- Excellent communication skills, both written and verbal.- Strong problem-solving and decision-making abilities.- Empathy and a customer-centric mindset.- Ability to work in a fast-paced environment.- Familiarity with customer relationship management (CRM) tools is a plus.- Time Management**Benefits**:- Christmas Bonus- Vacations- Mayor Medical Insurance- USA Federal Holidays- Grocery Vouchers**Workplace**:- On-site position- Enrique Gomez Carrillo #5612, Vallarta Universidad- Monday to Saturday- 7:00 am to 4:00 pm / 9:00 am to 6:00 pmTipo de puesto: Tiempo completo, Por tiempo indeterminadoSueldo: $11,500.00 - $14,000.00 al mesBeneficios:- Aumentos salariales- Opción a contrato indefinido- Seguro de gastos médicos mayores- Vales de despensaTipo de jornada:- Incluye fines de semana- Turno de 8 horasLugar de trabajo: Empleo presencial

  • Customer Relations Specialist

    hace 3 días

    Jardines Universidad, México Sunwise Energy A tiempo completo

    **Sunwise Energy** is a premiere Solar Installation and Smart Home service provider offering turnkey renewable energy solutions to its clients. We integrate all the aspects of solar sales and installations in-house to provide and guarantee our customers the best quality of service and maintenance.A career at Sunwise opens countless opportunities for...

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    hace 4 días

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  • Customer Support Specialist

    hace 6 días

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    Jardines en la Montaña, México OOCL USA Inc A tiempo completo

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