Client Success Specialist
hace 2 semanas
Company Overview Piedmont Global Language Solutions (PGLS) is a language service company that specializes in providing translation, localization, interpreting, and language training. Our mission is to advance the global mission and interests of our partner businesses and institutions by delivering comprehensive multilingual solutions to promote equity, commerce, and security. Job Overview The Client Success Specialist plays a vital role in ensuring client satisfaction, retention, and growth by serving as the primary point of contact for clients. They are responsible for building strong relationships, understanding client needs, and delivering exceptional service and support. The Client Success Specialist collaborates with internal teams to address client concerns, identify opportunities for improvement, and drive value for clients through effective regular communication and support. Responsibilities Respond to client inquiries, issues, and escalations. Participate in regular check-ins and meetings with clients to assess satisfaction levels, gather feedback, and identify opportunities for improvement. Support the onboarding process for new clients, ensuring a smooth transition and successful implementation of services. Provide training, demonstrations, and best practice recommendations to clients to optimize their use of services. Prepare welcome kit materials for new client onboards. Collaborate cross-functionally to address client needs and coordinate service delivery and customer service responses. Other administrative tasks, as needed. Qualifications Bachelor's degree in business administration, marketing, communications, or a related field (or equivalent work experience). Proven experience in a client-facing role, preferably in customer success, account management, or client services. Excellent interpersonal and communication skills, with the ability to build rapport, influence, and collaborate effectively with clients and internal teams. Strong problem-solving abilities, with a focus on understanding client needs, identifying solutions, and delivering results. Demonstrated ability to manage multiple client accounts, prioritize tasks, and meet deadlines in a fast-paced environment. Proficiency in CRM software, customer support tools, and Microsoft Office suite. Knowledge of the language services industry. Location Remote Join Our Team Join Our Team #J-18808-Ljbffr
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LATAM Client Success Specialist
hace 4 semanas
WorkFromHome, México The Hotels Network A tiempo completoAn innovative technology company based in Mexico is seeking a Client Success Specialist for LATAM. This position involves managing client relationships, coordinating with sales for seamless service, and using data analysis to boost direct bookings. Ideal candidates should have at least 2 years of experience in customer success roles, be bilingual in Spanish...
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Remote Client Success Specialist: Onboard
hace 2 semanas
WorkFromHome, México Pgls A tiempo completoA leading language services company is seeking a Client Success Specialist who will be essential in ensuring client satisfaction and retention. This role involves responding to inquiries, managing client relationships, and collaborating with teams to enhance service delivery. Ideal candidates will possess relevant educational backgrounds, significant...
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Client Success Specialist Latam
hace 4 semanas
WorkFromHome, México The Hotels Network A tiempo completoThe Hotels Network is an award-winning technology company providing innovative software (B2B SaaS) for the hospitality industry. Since day one, we've worked hard to bring together an awesome team with deep expertise in hospitality, product design and consumer marketing. United by the mission to help hotel brands increase direct bookings, we build pioneering...
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Grower Success AI Solutions Specialist
hace 2 semanas
WorkFromHome, México Source.ag A tiempo completoA leading agricultural technology company in León, Mexico is seeking an AI Solutions Specialist to enhance customer experiences for growers. The role involves understanding specific customer goals, overseeing onboarding, and providing tailored support. Candidates should be tech-savvy, analytical, and committed to fostering customer success. This position...
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Remote Partner Success Specialist
hace 3 semanas
WorkFromHome, México Asher Med A tiempo completoA dynamic health-tech startup is seeking a Partner Support Specialist to ensure partners feel supported and empowered. Responsibilities include managing support requests, providing technical assistance, and updating internal resources. The ideal candidate has over 2 years of experience in a support role and is detail-oriented. This full-time contractor...
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Hybrid Enterprise Client Success
hace 2 semanas
WorkFromHome, México Meltwater Group A tiempo completoA leading data insights company is seeking a Client Support Specialist to manage premium support clients in Mexico City. The role requires strong analytical and communication skills, a Bachelor's degree, and at least 3 years of client support experience. Successful candidates will handle reactive requests and collaborate with teams to improve support...
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Sr. Analyst
hace 4 semanas
WorkFromHome, México Nasdaq, Inc. A tiempo completoSr. Analyst - Client Success Management page is loaded## Sr. Analyst - Client Success Managementlocations: Mexico - Colonia Juarez - Mexicotime type: Full timeposted on: Posted Todayjob requisition id: R The Customer Success Operations Specialist plays a crucial role in supporting and optimizing the Customer Success Management (CSM) team through process...
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Client Success Director LATAM
hace 2 semanas
WorkFromHome, México Seedtag A tiempo completoJoin to apply for the Client Success Director LATAM role at Seedtag Join to apply for the Client Success Director LATAM role at Seedtag We’re looking for a Client Success Director LATAM to join our team and help shape the future of contextual advertising as we continue to expand globally.Who We AreAt Seedtag, we lead the way in contextual advertising with...
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Client Retention
hace 1 semana
WorkFromHome, México Docplanner A tiempo completoRole Mission As a Client Retention & Farmer Specialist you'll strengthen relationships with healthcare professionals while ensuring financial stability. You'll manage accounts find win-win solutions and deliver value in every interaction. A dynamic role where every day brings new challenges growth and impact! Connect with our client base through our...
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Integrator & Client Success Leader
hace 4 semanas
WorkFromHome, México Scalesource A tiempo completoCompany: Scalesource Location: Remote (Leadership role) Compensation: Target Year 1 OTE $100K–$120K (base + performance-based bonus) Position Overview ScaleSource is looking for a high‑impact Integrator & Client Success Leader to run the company day‑to‑day and ensure execution excellence across sales, marketing, client success, and operations. This...
