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At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.Recently, SpotOn was:- Named one of Fast Company's Most Innovative Companies of 2024- Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row- Selected as the Best Overall Restaurant POS by NerdWallet- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra usersWe're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.That's where you come in.We are looking for **Account Maintenance & Dashboard** to join our customer service team helping customers resolve Account and Dashboard issues.As a Account Maintenance & Dashboard Representative, you will be responsible for managing billing clarifications while providing excellent customer service.**Responsibilities**:- Provide accurate and effective solutions to problems, complaints and inquiries from customers, account executives and other team members.- Accurately document all customer interactions and transactions in the database system (to-do list and inbox management).- Meet and/or exceed performance objectives including but not limited to: customer satisfaction, call resolution and quality assurance metrics.- Maintain knowledge of SpotOn products, services and policies.- Perform other duties as assigned by supervisor or manager.**Skills and Knowledge**:- Excellent communication skills in English and Spanish, both verbal and written.- Strong problem solving and critical thinking skills.- Ability to work under pressure and handle multiple tasks simultaneously.**Requirements**:- Advanced English (C1)- 1-3 years of experience working in a customer service environment- Experience in banking, finance, payments, or related customer service industries- Excellent customer relationship skills and a passion for achieving goals.- Knowledge and experience in troubleshooting- Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.- Excellent verbal and written communication skills to manage internal and external relationships.- Ability to establish lasting relationships with clients and colleagues.- High school diploma or equivalent (minimum).- It is valued to have completed university or technical studies.**Benefits**:- Base Salary $18,250.00 mxn + Performance bonus $3,660.00 mxn- Food Vouchers $ mxn pesos monthly- Law benefits- SGMM- Visual Insurance- Dental Insurance- Life Insurance- Two days off per week- Total Pass (gym)- Development & career plan**#LI-Onsite**SpotOn is an e-verify company.
