Administrative Assistant

hace 3 semanas


Ciudad de México Eldercare Resource Planning A tiempo completo

**Administrative Assistant**- Fully remote position with a U.S.based company - Based remotely in Mexico and engaged via UpWork_**About the Role****What You Will Do**In this role, you will work closely with your team (consisting of a Medicaid Team Manager, Eligibility Specialist, and Application Support Specialist) and support various administrative functions, including:- **Client & Document Management**:- Assist Medicaid Specialists by downloading and organizing client documents (PDFs, JPGs, etc.) using Google Drive for Desktop.- Assemble “requests for information” and other documents using Google Docs and PDF tools.- ** Communication & Coordination**:- Exchange documents electronically using online faxing software.- ** Scheduling & Meeting Support**:- Schedule meetings using Google Calendar or Calendly.- Take meeting notes during client calls and accurately enter notes into our client database (Insightly).- ** Administrative & Support Tasks**:- “Snail mail” documents to agencies using our online mailing service.- Send out feedback/satisfaction surveys to completed clients.- Archive outdated client files in accordance with data security protocols.- Attend weekly team meetings via Google Meet and perform other administrative tasks as needed.**Qualifications & Skills**- **Education & Experience**:- Entry-level role; prior administrative or clerical experience is a plus.- Above-average computer proficiency is required.- ** Technical Skills**:- Proficient with Google Drive, Adobe Acrobat (or similar PDF editor), Google Calendar, and online scheduling tools like Calendly.- Experience with VOIP communication, online faxing, and CRM systems (preferably Insightly) is advantageous.- ** Personal Attributes**:- Extreme attention to detail and strong organizational skills.- Ability to work independently in a fully remote environment while adhering to U.S. business hours (Mon-Fri).- Excellent written and verbal English communication skills.**Working Hours & Employment Details**- **Employment Type**:- Independent Contractor engaged via UpWork.- ** Hours**:- Full-time, hourly position with availability required during U.S. business hours (Mon-Fri).- Billable hours will typically range between 30-40 hours per week, with an initial training period of approximately 25 hours in the first week.**Home Office Requirements**- **Environment**:- A quiet and undisturbed workspace is essential.- ** Equipment**:- You must provide your own hardware and high-speed internet.- A well-functioning computer with a minimum of 8GB RAM and a noise-canceling headset is required.- An external monitor is recommended. (Tablet use is not permitted for this role.)- ** Software**:- The Company will supply all necessary work software.**What We Offer**- Performance and compensation reviews at 90 days and annually thereafter.- Comprehensive training to ensure success in your role and access to all necessary work software.**About Eldercare Resource Planning**Our company strives to create a work culture that provides growth for its team members. Our goal is to foster both personal and professional development for our team.


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